Lora Murphy
Louisville
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines.
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
PACE TRANSPORTATION LLC
Charlestown
11.2023 - 12.2024
- Overseeing the day-to-day operations of an office, ensuring smooth workflow by managing administrative tasks, coordinating schedules, handling communication, and providing support to staff, all while adhering to company policies.
- Managing calendars and scheduling appointments for staff.
- Coordinating meetings and conference room bookings.
- Handling incoming calls and emails, directing inquiries to appropriate personnel.
- Maintaining office supply inventory and ordering replacements.
- Overseeing mail distribution and document management.
- Managing petty cash and expense reports.
- Providing administrative support to team members as needed.
- Assisting with employee requests and resolving administrative issues.
- Facility Management.
- Maintaining a clean and organized office environment.
- Overseeing office equipment maintenance.
- Communicating effectively with staff at all levels, including management.
- Excellent organizational and time management skills.
- Strong communication and interpersonal skills.
- Detail-oriented.
- Ability to prioritize tasks and manage multiple projects simultaneously.
- Problem-solving and decision-making abilities
Licensed Medicare Specialist
Senior Solutions Management Group
New Albany
02.2023 - 11.2023
- Highly skilled professional with a current insurance license, specializing in providing comprehensive guidance and enrollment assistance to Medicare beneficiaries across various plans, including Part A, B, C (Advantage), and D (prescription drug), ensuring clients understand their coverage options and make informed decisions based on their individual needs.
- Expertise in Medicare regulations: Thorough knowledge of Medicare eligibility criteria, benefit structures, and compliance guidelines.
- Client-centered approach.
- Proven ability to assess individual needs, explain complex Medicare plans clearly, and tailor recommendations accordingly.
- Enrollment support.
- Experience in guiding clients through the Medicare enrollment process, including plan comparisons, application completion, and necessary documentation.
- Customer service excellence: Strong communication skills to effectively answer questions, address concerns, and build rapport with Medicare beneficiaries.
- Sales and marketing skills: Ability to identify potential clients, present Medicare plans persuasively, and close sales while maintaining ethical standards.
Office Manager
Brookstone Financial
Jeffersonville
05.2021 - 11.2022
- Greeting incoming Visitors at reception desk.
- Preparing, organising and storing information in paper and digital form.
- Dealing with queries on the phone and by email.
- Managing diaries, scheduling meetings and booking rooms.
- Arranging post and deliveries.
- Taking minutes at meetings.
- Typing up letters and reports.
- Updating computer records using a database
- Printing and photocopying
- Ordering office supplies
- Maintaining office systems
- Liaising with suppliers and contractors.
- Liaising with staff in other departments, e.g. finance, HR
- Organized, detail-oriented, and self-motivated personal assistant with extensive office management experience.
- Proficient and energetic organizer with excellent written and verbal communication skills and ability to control inventories, appointment schedules, and customer communications.
- Proactive self-learner with flexibility and able to succeed in high volume and fast-paced environments.
- Having excellent organization skills and history leading process improvement initiative to improve overall efficiency.
- Proactive, responsible, and eager.
- Personable relationship manager with comfortability liaising with clients, consumers, vendors, and executive managers.
- Oversee the day-to-day functioning of the office, ensuring that administrative processes run smoothly.
- Provide support to staff and management, including handling correspondence, preparing documents, and scheduling meetings.
- Manage communication channels, such as phone calls and emails.
- Supervise office staff, including clerical and administrative personnel.
- Maintain filing systems and ensure the proper retention, protection, and disposal of records.
- Manage data entry and other record-keeping tasks.
- Establish and implement office policies and procedures to maintain order and efficiency.
- Review and update office policies as necessary to reflect changing needs.
- Assist with budget preparation and track expenditures.
- Process invoices and manage accounts payable and receivable.
- Coordinate with building management for office maintenance and repairs.
- Ensure a safe and clean work environment.
- Provide regular office operations reports to management and identify areas for improvement.
- Support the recruitment, onboarding, and training of new employees.
Staffing Specialist (Staffing Agency)
People Ready
Clarksville
11.2020 - 05.2021
- Provide exceptional customer service to existing customers and associates by maintaining regular communication and fostering strong relationships.
- Navigate multiple operating systems, including Applicant Tracking System (ATS), staffing app - JobStack, text alert system and more.
- Take inbound orders from new and existing customers and enter them into system.
- Help to grow business by contacting customers and upselling, generating repeat sales, price quoting, resolving customer problems, and escalating concerns.
- Proactively recruit new applicants by developing creative recruitment tactics.
- Onboarding new employees by having them fill out an online questionnaire, obtaining personal information, including personal ID, Social Security card and/or birth certificate ensuring the potential employee was legally allowed to work in the US.
- When needed, perform high volume outbound phone calls and messaging via work alert technology to find qualified workers when trying to fill a job order.
- Match applicants with customers open positions and ensure that the match works great for both the job seeker and our customer.
- Process payroll for temporary workers in a timely manner according to standardized payroll processes.
- Promote a culture of safety by always keeping safety and compliance top of mind.
- Kept the culture principles: We Are Customer Obsessed, We Do the Right Thing, We Stand Together, We Reimagine What is Possible, and We are a Force for Good.
General Manager
Jimmy John's Sandwiches
New Albany
01.2013 - 09.2020
- Experienced General Manager with a proven track record in fast-paced restaurant environments, overseeing all aspects of a location including staff management, food quality control, customer service, sales maximization, and operational efficiency to consistently achieve profitability targets while maintaining high standards of food safety and brand compliance.
- Supervised all aspects of restaurant operations including food preparation, customer service, and staff scheduling.
- Managed daily sales and ensured achievement of sales goals.
- Implemented training programs for new employees and maintained staff proficiency.
- Maintained inventory levels and monitored food costs to optimize profitability.
- Resolved customer complaints promptly and professionally.
- Ensured compliance with all health and safety regulations.
- Manages a staff of Assistant Managers and approximately 10-15 employees.
- Assigns, oversees, and evaluates work for compliance.
- Manage hiring, training, evaluating, discipline, and termination of employees.
- Provides on the job training and coaching for new employees.
- Delegates, and is responsible for, the ordering, receipt, storage, and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
- Assists in the supervision, preparation, sales, and service of food.
- Forecasts food items by estimating what amount of each food item will be consumed per shift.
- Supervises food preparation and service operations while on duty.
- Assists team members during rush periods to ensure restaurant efficiency.
- Assists team members by greeting customers, taking orders, using the cash register, assembling orders, and checking for completeness and accuracy.
- Ensures that every customer receives world-class customer service.
- Completes daily food preparations.
- Executes systems and procedures with 100% integrity and completeness.
- Completes daily, weekly, and periodic paperwork with accuracy.
- Controls inventory by using weekly inventory systems and maintains regular inventory ordering schedules.
- Conducts weekly manager meetings.
- Audits systems and procedures as well as end of shift paperwork.
- Completes preventative maintenance and upkeep on store equipment and supplies.
- Responsible for 100% of the cash drawers during the shift.
- Manages deposits and changes orders per Deposit Operating Procedure.
- Performs other related duties as required.
Education
Some college - General Studies
University of Louisville
04.1998
Diploma - General Studies
Austin High School
Austin, IN05.1992
Skills
- Microsoft Windows
- Upselling
- Accounts Receivable
- Administrative Experience
- Insurance Sales
- Office Administration
- Office Management
- Document Management
- Calendar management
- Document management
- Office supply management
- Data entry
- Customer service
- Communication skills
- Time management
- Problem solving
- Team support
- Meeting coordination
- Office organization
- Record keeping
- Facility management
- Staff liaison
- Customer and client relations
- Program files maintenance
- Labor relations
- Records administration
- Multi-line phone systems
- Meeting arrangements
- Multi-line telephone system operation
- Critical thinking
- Correspondence writing
- Detailed meeting minutes
- Database entry
- Social media and promotions
- Document preparation
- Verbal communication
- Meeting planning
- Risk management
- Data organization
- Vendor management
- File organization
- Appointment scheduling
- Typing proficiency
- Strong interpersonal skills
- Policy and procedure modification
- Invoice processing
- Workflow planning
- Proofreading
- Self-starter
- Reading comprehension
- Microsoft Office Suite
- Administrative support
- Cash deposit preparation
- Recruiting
- Microsoft
Certification
- ServSafe
- Food Handler Certification
- Insurance Producer License
- Certified Notary Public
Personal Information
Willing To Relocate: Anywhere
Timeline
Administrative Assistant
PACE TRANSPORTATION LLC
11.2023 - 12.2024
Licensed Medicare Specialist
Senior Solutions Management Group
02.2023 - 11.2023
Office Manager
Brookstone Financial
05.2021 - 11.2022
Staffing Specialist (Staffing Agency)
People Ready
11.2020 - 05.2021
General Manager
Jimmy John's Sandwiches
01.2013 - 09.2020
Some college - General Studies
University of Louisville
Diploma - General Studies
Austin High School