Lorena Herrera
Lexington
Summary
Bilingual professional with leadership experience at Amazon, skilled in onboarding, employee support, training, record accuracy, and cross-functional communication. Strong ability to handle sensitive information, resolve workplace concerns, and support a positive employee experience in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Warehouse Associate | Team Lead Support
Amazon Fulfillment Center
Lexington, KY
03.2018 - Current
- Provided support to employees regarding workplace policies, questions, and escalated concerns to leadership when necessary.
- Maintained accurate records and handled sensitive information with confidentiality.
- Collaborated with leadership to improve workflow efficiency and employee support processes.
- Provided bilingual support (English/Spanish) to improve communication across teams.
- Supported attendance tracking, staffing coordination, and daily team operations.
- Supported team lead responsibilities, including guiding associates, answering questions, and ensuring workflow efficiency.
- Shorts training to associates in Problem Solver and Add-Inns.
- Resolved customer complaints and escalated worsening concerns for remediation.
Education
Associate of Science - Business Administration and Management
Bluegrass Community and Technical College
Lexington, KY01.2026
Certificate - Medical Coding Insurance
Bluegrass Community and Technical College
Lexington, KY05.2021
High School Diploma - undefined
Simon Rodriguez
Venezuela06.2017
Skills
- Employee Onboarding
- Training & Coaching
- Confidential Information Handling
- Microsoft Excel, Outlook, Word
- Communication & Problem Solving
- Employee Relations Support
- Recordkeeping & Data Accuracy
- Computer Skills
- Bilingual: English & Spanish
- Positive Attitude Friendly
Languages
Spanish - Native / Fluent
Timeline
Warehouse Associate | Team Lead Support
Amazon Fulfillment Center
03.2018 - Current
Associate of Science - Business Administration and Management
Bluegrass Community and Technical College
Certificate - Medical Coding Insurance
Bluegrass Community and Technical College
High School Diploma - undefined
Simon Rodriguez