Lorena Spurlock
Fort Mitchell
Summary
Dynamic Operations Manager with a proven track record at Hard Rock Café, excelling in profit and loss analysis and staff training. Enhanced service quality and customer satisfaction through strategic planning and team collaboration, while ensuring food safety compliance. Recognized for fostering strong customer relationships and driving operational excellence.
Overview
18
18
years of professional experience
Work History
Operations Manager
Hard Rock Café
Cincinnati
07.2022 - Current
- Oversaw daily restaurant operations, ensuring consistent service and customer satisfaction.
- Developed daily reports analyzing profit and loss (P&L) to forecast staffing needs and inventory orders.
- Fostered strong customer relations by engaging with guests and incorporating feedback for improvements.
- Created training programs equipping staff with skills for cohesive service across property.
- Collaborated with back-of-house and front-of-house teams to establish clear roles and enhance service speed.
- Monitored health and safety regulations to maintain a safe environment for staff and guests.
- Oversaw food safety compliance and sanitation practices in the kitchen.
- Led team meetings to discuss menu changes and address performance issues.
- Prepared recipes, menu cycles and portion sizes within restaurant budgets.
- Trained kitchen staff in safely operating and handling equipment, machinery and utensils.
- Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
- Supervised food preparation staff to deliver high-quality results.
Protest Coordinator
Carpenters Union Local 2
Monroe
01.2015 - 07.2022
- Scheduled and set up protest sites for fair work practices across Cincinnati and Northern Kentucky.
- Delegated work to staff, setting priorities and goals.
- Transported staff to various locations for effective outreach.
- Educated public on unfair work practices prevalent in the region.
Convenience Store Manager
Jack’s Sunoco
Harrison
01.2008 - 01.2015
- Executed order placement and receiving processes to ensure accurate inventory management.
- Performed building upkeep and maintenance tasks to uphold facility standards.
- Trained staff on operational procedures to improve performance.
- Provided shift coverage to maintain consistent service levels during peak hours.
- Managed profit and loss statements to enhance financial performance.
- Programmed point-of-sale systems to optimize transaction efficiency.
Education
Microsoft 365 basics -
Coursera
01.2024
Serve Safe Management -
Serve Safe
01.2023
General accounting -
Ed2go
01.2023
Skills
- Inventory management
- Profit and loss analysis
- Food safety compliance
- Staff training
- Service quality assurance
- Customer relationship management
- Team collaboration
- Conflict resolution
- Strategic planning
Timeline
Operations Manager
Hard Rock Café
07.2022 - Current
Protest Coordinator
Carpenters Union Local 2
01.2015 - 07.2022
Convenience Store Manager
Jack’s Sunoco
01.2008 - 01.2015
Microsoft 365 basics -
Coursera
Serve Safe Management -
Serve Safe
General accounting -
Ed2go