Loretta "Desirae" Steen
Scottsville,KY
Summary
I would make a great front desk team member because i have strong communication and customer service skills, ensuring every patient feels important and valued. I am highly organized and detailed oriented allowing me to manage multiple tasks efficiently, such as answering calls, scheduling appointments, and handling inquiries. My ability to remain calm under pressure and solve problems quickly helps create a smooth and positive experience for both patients and staff. Additionally, I am a team player with a friendly and professional attitude, making me an asset to your front desk team. I hope you will give me a chance to be a part of your front desk team.
Overview
3
3
years of professional experience
Work History
School Janitor
Facility Management Services
12.2024 - Current
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Excellent communication skills, both verbal and written.
Pharmacy Technician
Sheldons Pharmacy
05.2024 - 08.2024
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
Waitress
Sams Restaurant
07.2022 - 01.2024
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Allen County Scottsville High School
Scottsville, KY05-2021
Skills
- Adaptability and flexibility
- Trash collection and removal
- Drawer balancing
- Hospitality and accommodation
- Credit card processing
- Order taking
- Credit and cash transactions
- Customer service
Timeline
School Janitor
Facility Management Services
12.2024 - Current
Pharmacy Technician
Sheldons Pharmacy
05.2024 - 08.2024
Waitress
Sams Restaurant
07.2022 - 01.2024
High School Diploma -
Allen County Scottsville High School
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