Lori Cawthon
Bardstown
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
15
15
years of professional experience
Work History
Supervisor, Cashier, Front End Service Desk
Kroger's Grocery Store
11.2014 - Current
- Reviewed weekly sales ads and monitored price changes.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Set overall vision and provided team leadership.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked with management team to implement proper division of responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Identified individual employee's unique work styles and adapted management methods.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Maintained compliance with company policies, objectives and communication goals.
Assistant Manager
Rooster Run
05.2024 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Cashier, Assistant Manager,
Rooster Run
04.2010 - 09.2014
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security and handled incidents calmly.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Achieved recognition for contribution to store success by optimizing sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reviewed weekly sales ads and monitored price changes.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Nelson County High School
Bardstown, KY06.1990
Skills
- Cooperative Attitude
- Feedback Acceptance
- Customer Complaint Resolution
- POS Inventory System Operation
- Bagging and Packaging
- Work Task Prioritization
- Liquor Regulations and Compliance
- Customer Relations
- Customer Transactions
- Product Location
- Inventory Stocking
- Cash Register Operation
Timeline
Assistant Manager
Rooster Run
05.2024 - 01.2025
Supervisor, Cashier, Front End Service Desk
Kroger's Grocery Store
11.2014 - Current
Cashier, Assistant Manager,
Rooster Run
04.2010 - 09.2014
High School Diploma -
Nelson County High School
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