Lori Miscikoski
Evart
Summary
Dynamic Patient Access Representative with a proven track record at Corewell Health, excelling in HIPAA compliance and customer service. Demonstrated strong empathy and problem-solving skills while enhancing patient experiences and maintaining accurate records. Committed to fostering teamwork and streamlining operations for optimal quality assurance in healthcare settings.
Diligent [Desired Position] with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
24
24
years of professional experience
Work History
Patient Access Representative
Corewell Health
07.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Office Manager
Cadillac Urgent Care
05.2019 - 04.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
Administrative Assistant
Evart Public Schools
03.2001 - 07.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Maintained inventory of office supplies and placed orders.
Education
High School Diploma -
Evart High School
Evart, MI05-1996
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- Strong empathy
- Problem-solving
- Team collaboration
- Quality assurance
- Insurance billing
- Payment processing
- Information collection
Accomplishments
- Collaborated with team of 12 in the development of Clinical Practice Models.
Affiliations
- CPM Chair
Timeline
Patient Access Representative
Corewell Health
07.2021 - Current
Office Manager
Cadillac Urgent Care
05.2019 - 04.2020
Administrative Assistant
Evart Public Schools
03.2001 - 07.2012
High School Diploma -
Evart High School
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