Detail oriented, organized and passionate leader with talents for problem-solving, team building and motivating, as well as excellent escalation aptitude and relationship-building skills. Proficient in using sound judgment to positively impact team members and company brand. Dedicated to morale-building, enhancing employee engagement and boosting performance. Critical thinker thriving in team environments and contributing concise communication. Leader who sets an exemplary example by exhibiting kindness and fairness. Curious and innovative spirit for improving and streamlining processes.
Audit and correct log sheets for the FAA; identify and problem solve parts discrepancies; ensure accuracy in maintaining and updating company database; coordinate station shift operations; support team and management
Trained and guided Dispatch Team, Warehouse Team and 3PL Drivers in meeting monthly metrics; provided team building activities; assisted General Manager in daily operations and meeting fiscal goals
Tracked driver routes and developed contingency plans for weather and traffic related incidents; handled escalations; assisted Operations Manager with reporting and statistics
Tracked global medical shipments and ensured viability of medical samples and biopsies; activated contingency plans for missing shipments; liaison between warehouse employees, pilots, and medical representatives
Analyzed and settled restricted ecommerce transactions for eBay; utilized Dangerous Goods training; essential member of computer systems development team
Developed Training materials and work flow processes that were implemented by Maersk
Led Dispatch Team to 3rd in the nation for performance excellence
Designed educational brochures for laundry detergents at Procter and Gamble