Lorraine Stith
Fort Campbell North
Summary
Entrepreneurial small business owner with a visionary approach to enhancing customer engagement and driving sales across diverse sectors. With 14+ years of extensive experience, excels in upselling, decision-making, and leveraging social media strategies to optimize inventory and vendor relations for cost efficiency. Passionate about fostering team collaboration and continuous growth, with a proven track record in training and developing staff to achieve operational excellence.
Overview
3
3
years of professional experience
Work History
Small Business Owner
Alli's Aura Crystals and Creations LLC
Tacoma
01.2023 - Current
- Manage gem business operations, driving sales and enhancing customer engagement.
- Implement market-based pricing, boosting profitability and aligning with trends.
- Lead social media strategies, expanding brand reach and customer base.
- Optimize inventory and vendor relations, reducing costs and improving efficiency.
Training Instructor
Department of Defense Education (DODEA)
Fort Campbell North
- Enforced classroom routines to keep students on schedule and operating at a consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Remained up-to-date with emergency protocols and fire drill and lockdown procedures to keep students and staff safe in emergency events.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
Substitute Teacher, K-12
Pasco County School Board
Land O' Lakes
- Managed classrooms during teacher absences, ensuring lesson continuity and student engagement.
- Recorded and maintained detailed student progress and attendance for accurate reporting.
- Adapted Board-approved curriculum to teach core subjects, enhancing student understanding.
- Addressed classroom challenges by reporting issues to principal, ensuring a conducive learning environment.
- Provided personalized tutoring to students, improving comprehension in challenging subjects.
Phlebotomist
LabCorp
Kansas City
- Sole phlebotomist in busy clinic, ensuring accurate specimen collection and patient ID.
- Communicated order discrepancies to nursing staff, enhancing workflow efficiency.
- Collected diverse samples, improving test accuracy and patient care quality.
- Labeled vials with critical data, maintaining precise records for patient safety.
- Disposed of needles safely, preventing needlestick incidents and ensuring compliance.
Phlebotomist
Cameron Regional Medical Center
Cameron
- Collected and labeled blood samples, ensuring accurate patient identification.
- Facilitated high-volume specimen transport, adhering to strict protocols.
- Utilized electronic medical software for efficient patient data management.
- Counseled patients to alleviate anxiety and enhance cooperation during procedures.
- Maintained aseptic techniques to ensure specimen integrity and prevent contamination.
Call Center Agent
USA800
Saint Joseph
- Clarify customer needs, recommend solutions, consistently exceed call benchmarks.
- Handle high-volume calls, resolve escalated issues, maintain customer satisfaction.
- Update customer data, process payments, ensure confidentiality compliance.
Advanced Technical Support
AT&T
Tacoma
- Resolved complex issues, boosting customer satisfaction and retention.
- Guided team to enhance efficiency and reduce resolution time.
- Analyzed problems, delivering solutions to improve service reliability.
- Provided advanced support, ensuring high satisfaction through effective troubleshooting.
- Maintained high satisfaction rate, reflecting strong problem-solving skills.
- Collaborated with cross-functional teams to enhance support documentation, leading to clearer guidance and reduced resolution times.
Education
Technical Certification - Phlebotomy
Metropolitan Community College
Kansas City, MOHigh School Diploma -
Cameron High School
Cameron, MOSkills
- Planning
- Business development
- Supervision
- Documentation
- Multitasking
- Staff Collaboration
- Tutoring
- MS Office
- Stress Management
- Data Entry
- Patient Relations
- Biohazard Policy Compliance
- Credit Card Payment Processing
- Customer Service
- Transaction Processing
- Upselling
- Strategic Planning
- Data entry
- Financial administration
- Profit and loss accountability
- Attention to Detail
- Group Instruction
- Records Management
- Analytical Skills
- Class Lecturing
- Test Proctoring
- Problem-Solving
- Decision Making
- Scheduling Software
- Sanitation
- Report Generation
- De-escalation Techniques
- Customer Relations
- Leadership
- Inventory Management
- Customer service
Timeline
Small Business Owner
Alli's Aura Crystals and Creations LLC
01.2023 - Current
Training Instructor
Department of Defense Education (DODEA)
Substitute Teacher, K-12
Pasco County School Board
Phlebotomist
LabCorp
Phlebotomist
Cameron Regional Medical Center
Call Center Agent
USA800
Advanced Technical Support
AT&T
Technical Certification - Phlebotomy
Metropolitan Community College
High School Diploma -
Cameron High School