Lorzetta Warf
Shepherdsville
Summary
Dedicated Funeral Director at Pearson Funeral Home, recognized for delivering compassionate communication and ensuring regulatory compliance. Successfully enhanced client satisfaction through personalized services and effective staff scheduling. Proven ability to negotiate competitive pricing while maintaining the highest standards of professionalism, fostering trust and support for grieving families during their most challenging times.
Experienced funeral industry professional prepared to guide families through challenging times with empathy and care. Strong focus on team collaboration and achieving results, ensuring seamless operations and compassionate service. Skilled in grief counseling, logistical coordination, and regulatory compliance. Reliable and adaptable, ready to meet changing needs and provide exceptional support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Funeral Director
Pearson Funeral Home
08.2015 - Current
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Discussed pre-arranged funeral options and explained pricing to clients.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Developed strong relationships within the community through outreach initiatives and networking events.
- Counseled bereaved individuals, offering emotional support during challenging times.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Collaborated with clergy members to plan meaningful and respectful memorial services.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Organized staff schedules to ensure adequate coverage during peak hours or high-volume periods.
- Secured and filed burial permits and made funeral arrangements.
- Coordinated transportation logistics for timely arrival of deceased to final resting place.
- Communicated with insurance companies to secure death benefits for payment of services.
- Negotiated contracts with vendors to secure competitive pricing on funeral products and services.
- Responded to emergency calls with sensitivity and professionalism, offering immediate support during times of need.
Education
Bachelor of Science - Funeral Service Management
Mid-America College of Funeral Service
Jeffersonville, IN03-2019
Skills
- Compassionate communication
- OSHA regulations
- Pricing structures
- Regulatory compliance
- Staff scheduling
- AI Photo Reconstruction and Obituary Assistance
Accomplishments
- Awarded ICCFA Certificate of Achievement for completion of College of Leadership, Administration & Management
Certification
- Certified by the International Conference of Funeral Service Examining Boards
- Licensed Funeral Director by Kentucky Board of Embalmers & Funeral Directors
Timeline
Funeral Director
Pearson Funeral Home
08.2015 - Current
Bachelor of Science - Funeral Service Management
Mid-America College of Funeral Service
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