Luanda De Alencar

Intuitive is an American corporation which manufactures robotic surgical systems that allows surgery to be performed remotely using robotic manipulators. Pioneer in its domain, Intuitive is part of the Nasdaq-100 and S&P 500.

The Training Coordinator Specialist is responsible for coordinating a critical piece of the Technology Training Pathway. This role primarily focuses on developing and enhancing stream-lined processes and building key cross-functional relationships for all customer programs. Specialists consistently deliver the highest level of service to ensure the best possible customer experience in every interaction.

• Collaborate with Customer Training, Marketing and other departments to meet business needs and support program coordination through back-end set up, communications, registration, payments and follow-up.
• Manage approval flows and coordinate documentation.
• Logistic arrangements by accommodating travel and bookings.
• Provide excellent customer service to both internal and external customers in all interactions through phone calls, emails, and in-person meetings.
• Manage event resources in Sales Force business system to ensure accurate searchable results for sales.
• Develop strong working relationships with various medical professionals including surgeons and hospital administrations.
• Maintain and develop working instructions for standard operating procedures and key processes.
• In charge of the onboarding process of new employees.

• Provide high standard customer support and make recommendations to improve overall team efficiency.
• Process orders & requests in ERM and CRM databases following policies, processes and procedures for all products and pricing models as well as maintain all customer data up-to-date.
• Supervise & coordinate punctual projects ensuring full alignment between different stakeholders.
• Handle customers' enquiries to improve satisfaction at sales and service support levels.
• Monitor & resolve sales orders, RMAs, service requests with appropriate level of supervision.

Hotel Hellsten is a **** stars hotel in the heart of Stockholm with customers such as business & leisure travelers. Besides of accommodations, the hotel provides its customers with spa, restaurant, bar, events & conferences facilities in an exquisite atmosphere decorated with valuable antiques from worldwide.

• Identifying opportunities for process and office management improvements.
• Managing all general administrative tasks.
• Coordinating meetings & organizing events (fairs and exhibitions).
• Prospection & Negotiation of new contracts with key reservation channels for online bookings.
• Web page translator: Translating chain homepages from Swedish to other International languages
• Supervising the economic development of Beach Hotel Jacumã:
• Creating reports for inventories, occupation rates

Seafront hotel in northeast Brazil outside Joao Pessoa. The hotel focuses on leisure travelers, weddings arrangements, expositions and events up to 200-300 persons.

• Managing day-to-day operations
• Defining & supervising areas for improvement
• Financial Management by:
  o Forecast and consumption analysis to better assess
  o Coordinating inventory according to activities to reduce costs and create profitability.
• Staff Supervision & Tasks coordination
• Main achievement completed: This hotel is now an on-going self-financed business.

Family owned hotel chain known for collection of antiques in Swedish peasant style. Collectors Hotels provides accommodation and are well known for their outstanding food and beverage.

• Customer Relationship
• Ongoing Service Quality Improvement
• Reception: responding customer's inquiries & handling complaints.
• Responsible for reservations over desk or through phone, email, fax.