LUANN EAVES
Central City
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
16
16
years of professional experience
Work History
Store Manager
Dollar General
02.2024 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
District Manager
Driveline Retail Merchandising
09.2020 - 02.2024
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
Merchandising
Driveline Retail Merchandising
03.2020 - 09.2020
- Implemented visual merchandising standards, creating a visually appealing shopping environment for customers.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Trained new employees on visual merchandising techniques, encouraging professional growth and development.
- Established strong relationships with store management, promoting collaboration on merchandising initiatives.
Assistant Manager
Casey's General Manager
09.2019 - 09.2020
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Explosive Operator
Ensign Bickford Industries
02.2018 - 04.2019
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected products and machines to maintain quality and efficiency.
Forklift Operator
TTMA
11.2017 - 02.2018
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
DEPARTMENT MANAGER
RURAL KING
09.2015 - 08.2017
- Presented company goals and objectives to new principals
- Managed the day-to-day tactical and long-term strategic activities within the business
- I make sure that all of the freight is done, planograms are up to date
MERCHANDISER
DRIVELINE
06.2012 - 06.2015
- As a merchandiser I would go from store to store and make sure that they had their planograms done
- I would also just go in and straighten up some of the stores
ASSISTANT MANAGER
DOLLAR GENERAL
08.2009 - 10.2011
- Conducted cost, schedule, contract performance, variance and risk analysis
- Managed the day-to-day tactical and long-term strategic activities within the business
- Coached and mentored 10 staff members by offering constructive feedback and taking interest in their long-term career growth
Education
High School Diploma -
URBANA HIGH SCHOOL
URBANA, IL05-1997
Skills
- Customer service
- Multitasking and organization
- Customer relations
- Customer service management
- Team leadership
- Store opening and closing
- Outstanding communication skills
- Inventory management
- Store merchandising
- Retail inventory management
- Employee training
- Advertising and marketing
- Verbal and written communication
Timeline
Store Manager
Dollar General
02.2024 - 03.2025
District Manager
Driveline Retail Merchandising
09.2020 - 02.2024
Merchandising
Driveline Retail Merchandising
03.2020 - 09.2020
Assistant Manager
Casey's General Manager
09.2019 - 09.2020
Explosive Operator
Ensign Bickford Industries
02.2018 - 04.2019
Forklift Operator
TTMA
11.2017 - 02.2018
DEPARTMENT MANAGER
RURAL KING
09.2015 - 08.2017
MERCHANDISER
DRIVELINE
06.2012 - 06.2015
ASSISTANT MANAGER
DOLLAR GENERAL
08.2009 - 10.2011
High School Diploma -
URBANA HIGH SCHOOL
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