Lucero Vasquez
Mount Washington
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Louisville Metro Police Department
Police Officer
LOUISVILLE
04.2020 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Ensured consistency and clarity in all written documentation and reports.
Brosnan Security
Supervisor
LOUISVILLE
04.2019 - 04.2020
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Security First
Operations Management
LOUISVILLE
04.2018 - 04.2019
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Coordinated schedules and meetings for senior management and department heads.
- Managed office supplies inventory and maintained budgetary controls.
- Prepared reports and presentations for executive review and decision-making.
- Facilitated communication between departments to enhance workflow efficiency.
- Assisted in onboarding new employees by organizing training sessions and materials.
ISS Services
Supervisor
Louisville
04.2015 - 04.2018
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Supervised daily cleaning operations, ensuring high standards of cleanliness.
- Coordinated scheduling to optimize team efficiency and workload distribution.
- Conducted regular inspections to maintain compliance with hygiene regulations.
- Managed inventory of cleaning supplies and equipment for operational readiness.
- Developed cleaning procedures to enhance effectiveness and team performance.
- Addressed employee concerns, fostering a positive work environment and teamwork.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Provided guidance and support to team members when needed or requested.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
- Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
- Maintained records of completed tasks including work orders and time sheets.
- Resolved customer complaints promptly and efficiently while ensuring a positive experience.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Education
Medical Assistant Diploma - Medical Assistant
ATA College
Louisville, Kentucky 04.2016 - 04.2018
Skills
- Customer service
- Problem solving
- Team collaboration
- Time management
- Bilingual communication
- Conflict resolution
- Documentation accuracy
- Task prioritization
- Training and development
- Fast thinking
- Feedback incorporation
- Records management
- Stress management
- Relationship building
- Written document translation
- Time management abilities
- Multitasking
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- December 25, 2024 Officer of the month
References
References available upon request.
Timeline
Louisville Metro Police Department
Police Officer
04.2020 - Current
Brosnan Security
Supervisor
04.2019 - 04.2020
Security First
Operations Management
04.2018 - 04.2019
Medical Assistant Diploma - Medical Assistant
ATA College
04.2016 - 04.2018
ISS Services
Supervisor
04.2015 - 04.2018