Lucy Benge
Riichmond
Summary
Dynamic Social Services Care worker with a proven track record at Home Haven, excelling in client advocacy and mental health treatment. Skilled in service planning and crisis intervention, I successfully connected clients to essential resources, enhancing their well-being and fostering community relationships. Committed to empowering individuals through compassionate support and effective communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Social Services Caseworker
Home Haven
12.2024 - Current
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting these clients in acquiring needed aid.
- Provided group and individual counseling to identify, discuss, and resolve problems and issues.
- Identified community resources to support clients.
- Visited homes and agencies to provide support and case management services to clients.
- Monitored clients' progress to adjust treatment plans accordingly.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Educated clients and families on mental health, wellness and recovery topics.
- Collaborated with other professionals to plan and coordinate care for clients.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Developed and maintained strong relationships with community resources for successful referrals.
- Conducted home visits to assess clients' home environment and provide support.
Human Resource Director-Resident Case Manager
Government USA, Nathaniel House
08.2024 - 01.2025
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Structured compensation and benefits according to market conditions and budget demands.
- Monitored administration of benefits program to maintain compliance with employee insurance program.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Processed employee claims involving performance issues and harassment.
- Conducted company-wide town hall meetings to convey updates.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action to promote equitable workplace.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Conducted property move-ins, move-outs and walk-through inspections.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting clients in acquiring needed aid.
- Referred clients and researched services that provided for individual needs and determined best options based on need and location.
- Analyzed budgets, financial reports, and projections for accurate reporting of financial standing.
- Provided social work services, individual, and family therapy and referrals.
- Developed and maintained accurate records of programs and services.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Facilitated communication between clients and other service providers.
- Developed and maintained relationships with community organizations and agencies.
Private Elderly Caregiver Administrator
Veterans Affairs Health Care System
07.2022 - 08.2024
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Liaised with key accounts to deliver targeted administrative household support.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded status and duties completed in logbooks for management.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained personnel records and updated internal databases to support document management.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Devised and implemented community-based programs to promote mental health awareness.
- Documented client progress and activities in accordance with agency policies and procedures.
- Provided crisis counseling and intervention services to clients in emergency situations.
Education
Associate of Science - Physiology - Human Development
Eastern Kentucky University
Richmond, KY04-1998
Skills
- Service planning
- Interviewing techniques
- Client advocacy
- Substance abuse
- Mental health awareness
- Family support
- Elderly care
- Disability services
- Clinical assessment
- Emergency response training
- Patient counseling
- Administrative management
- Multitasking Abilities
- Behavior management
- Motivational enhancement therapy
- Mental health treatment
- Excellent communication
Accomplishments
- Human Resources - Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing new hire manuals.
- SPHR- Senior Professional in Government clearance backgrounds
- CPR Certified
- Courses: Aging and Disability
- Independent Living
- Health Supported Living Programs
- Home Care Programs
- Nutrition Programs
- Office of the Commissioner
Certification
- Home Health Aide (HHA) Certification
- CPR Certification
Timeline
Social Services Caseworker
Home Haven
12.2024 - Current
Human Resource Director-Resident Case Manager
Government USA, Nathaniel House
08.2024 - 01.2025
Private Elderly Caregiver Administrator
Veterans Affairs Health Care System
07.2022 - 08.2024
Associate of Science - Physiology - Human Development
Eastern Kentucky University
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