Lucy Brown
Somerset
Summary
Sales Associate with a proven track record at Kmart and kids warehouse, excelling in customer service and relationship building. Recognized for enhancing customer loyalty through personalized experiences and effective conflict resolution. Skilled in cash register operation and maintaining store operations, I am an energetic self-starter committed to achieving sales goals.
Overview
4
4
years of professional experience
Work History
Sales Associate
Kids Wearhous
05.2012 - 07.2016
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and helped find what they were looking for.
- Developed new client relationships by actively engaging in conversation and helped in anyway I could
- Managed conflict resolution with dissatisfied customers professionally.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed inventory to ensure product availability.
- Organized inventory for optimal presentation.
- Cleaned
- Opened & closed store
- Tagged and put out merchandise
Sales Associate
Kmart
04.2013 - 12.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Pulaski County High School
Somerset KySkills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Conflict resolution
- Store opening and closing
- Sales strategies
- Retail store operations
- Friendly and outgoing
- Positive and professional
- Energetic self-starter
- Hospitality and accommodation
- Customer service
- Problem-solving skills
- Goal oriented
- Relationship building
- Outgoing personality
- Sales expertise
Timeline
Sales Associate
Kmart
04.2013 - 12.2013
Sales Associate
Kids Wearhous
05.2012 - 07.2016
Pulaski County High School
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