Dedicated professional specializing in customer service and sales support. Proven track record in relationship management and mentoring, leading to enhanced team performance and increased customer satisfaction.
Overview
5
5
years of professional experience
Work History
Service Coordinator
Meijer
Florence
01.2023 - 05.2026
Directed checkout lines by assigning tasks to team members for smooth shift transitions.
Resolved escalated customer issues while fostering relationships to encourage repeat visits.
Served as subject matter expert, trainer, and hands-on mentor for store operations.
Monitored shrinkage and financial outcomes while ensuring departmental cleanliness.
Retail Associate
GameStop
Florence
09.2021 - 08.2022
Greeted customers and addressed inquiries regarding titles and hardware.
Suggested product add-ons and loyalty programs to enhance sales.
Processed pre-owned game consoles and accessories, ensuring compliance with trade standards.
Tested equipment to confirm functionality and quality before resale.
Operated cash register accurately to maintain financial integrity.
Unpacked shipments and stocked shelves to ensure availability of products.
Maintained a clean and visually appealing sales floor to attract customers.
Customer Service Associate
Lowes
Florence
05.2021 - 08.2021
Welcome customers, assess their needs, and guide them to the right departments or checkout areas.
Restock shelves, organize displays, and "downstock" inventory to replenish supplies on sales floors.