Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luke Watson

Florence

Summary

Dedicated professional specializing in customer service and sales support. Proven track record in relationship management and mentoring, leading to enhanced team performance and increased customer satisfaction.

Overview

5
5
years of professional experience

Work History

Service Coordinator

Meijer
Florence
01.2023 - 05.2026
  • Directed checkout lines by assigning tasks to team members for smooth shift transitions.
  • Resolved escalated customer issues while fostering relationships to encourage repeat visits.
  • Served as subject matter expert, trainer, and hands-on mentor for store operations.
  • Monitored shrinkage and financial outcomes while ensuring departmental cleanliness.

Retail Associate

GameStop
Florence
09.2021 - 08.2022
  • Greeted customers and addressed inquiries regarding titles and hardware.
  • Suggested product add-ons and loyalty programs to enhance sales.
    Processed pre-owned game consoles and accessories, ensuring compliance with trade standards.
  • Tested equipment to confirm functionality and quality before resale.
  • Operated cash register accurately to maintain financial integrity.
  • Unpacked shipments and stocked shelves to ensure availability of products.
  • Maintained a clean and visually appealing sales floor to attract customers.

Customer Service Associate

Lowes
Florence
05.2021 - 08.2021
  • Welcome customers, assess their needs, and guide them to the right departments or checkout areas.
  • Restock shelves, organize displays, and "downstock" inventory to replenish supplies on sales floors.

Education

High School Diploma -

Holy Cross High School
Covington, KY
05-2021

Some College (No Degree) - General Studies

Northern Kentucky University
Highland Heights, KY

Skills

  • Customer service excellence
  • Relationship management
  • Staff training and development
  • Effective communication

Timeline

Service Coordinator

Meijer
01.2023 - 05.2026

Retail Associate

GameStop
09.2021 - 08.2022

Customer Service Associate

Lowes
05.2021 - 08.2021

High School Diploma -

Holy Cross High School

Some College (No Degree) - General Studies

Northern Kentucky University
Luke Watson