Luke Young
Mt Washington,KY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Agent
New York Life Insurance Co
03.2025 - Current
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Area Manager II
Amazon
04.2022 - 03.2025
- Total savings from Continuous Improvement Projects over $7 Million annually
- Named CI Champion for 2024, responsible for teaching new CI Process to site, as well as overseeing all project leaders through completion of over $20 Million in initiatives
- Led team of eight managers and drove performance in absence of direct and senior management
- Responsible for building weekly Support Plan for entire building, outlining allotted hours per day, volume goals, and setting benchmark metrics to ensure weekly goals are met
Area Manager I
Amazon
06.2021 - 04.2022
- Directly Managed 100-140 associates
- Co-managed 500+ person department
- Responsible for ensuring daily adherence to site performance goals.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Education
MBA -
Bellarmine University
Louisville, KY05.2023
Bachelor of Arts - Business Administration
Campbellsville University
Campbellsville, KY05.2021
Skills
- Leadership
- Communication
- Team Development
- Data Analytics
- Work Ethic
- Problem Solving
- Business development and planning
- Controlling costs
- Relationship building and management
- Process Improvement
Hobbies
- Working Out
- Golfing
- Spending Time with Family and Friends
Timeline
Agent
New York Life Insurance Co
03.2025 - Current
Area Manager II
Amazon
04.2022 - 03.2025
Area Manager I
Amazon
06.2021 - 04.2022
MBA -
Bellarmine University
Bachelor of Arts - Business Administration
Campbellsville University
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