Lydia Jefferson
Frankfort
Summary
Experienced with diagnosing and resolving technical issues in timely manner. Utilizes excellent communication skills to understand user needs and provide effective solutions. Knowledge of various IT systems and track record of maintaining high user satisfaction.
Overview
24
24
years of professional experience
Work History
Service Desk Analyst III
Kentucky Housing Corporation
03.2016 - 10.2024
- Engaged in user support interactions via telephone, chat and email platforms.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
Help Desk Sr. Assoc.
NTT Data/Kentucky Housing
03.2015 - 03.2016
- IT Phone support for staff
- Windows 7
- Office 2010/2013 suite
- Remote Access support
- Spice Works
- Ghost Imaging
- HDD DBAN
- Revinetix Backup
Senior Help Desk Specialist
Bingham McCutchen LLP
03.2008 - 01.2015
- IT Phone support for attorneys and staff
- Windows 7
- Office 2010 suite
- Remote Access support
- ServiceNow
- Interactive Intelligence ( CIC )
- Department Team lead
- Temporary Supervisor during Merger
Help Desk Coordinator
GreenPoint Mortgage
09.2004 - 09.2007
- IT Phone support for Loan officers and other internal staff members
- Windows XP
- Microsoft Office 2003
- Remote Access Support
Booth Technician
Century Theater
07.2003 - 09.2004
- Run movie projector and build movies for showing
Help Desk Analyst
Morrison & Foerster LLP
09.2000 - 06.2003
- Phone Support for attorneys and staff
Education
Specialized Associate Degree - System Support -
Computer Learning Center
San Francisco, CASkills
- Remote technical support
- Incident management
- Client relationship management
- Remote support
- Teamwork and collaboration
- Microsoft windows and office
- Technical support
- System administration
- Documentation
- Asset management
- Ticketing systems
Timeline
Service Desk Analyst III
Kentucky Housing Corporation
03.2016 - 10.2024
Help Desk Sr. Assoc.
NTT Data/Kentucky Housing
03.2015 - 03.2016
Senior Help Desk Specialist
Bingham McCutchen LLP
03.2008 - 01.2015
Help Desk Coordinator
GreenPoint Mortgage
09.2004 - 09.2007
Booth Technician
Century Theater
07.2003 - 09.2004
Help Desk Analyst
Morrison & Foerster LLP
09.2000 - 06.2003
Specialized Associate Degree - System Support -
Computer Learning Center
Similar Profiles
Amy RiddleAmy Riddle
Manager Customer Advocate at Kentucky Housing CorporationManager Customer Advocate at Kentucky Housing Corporation
Kristen LivingstonKristen Livingston
Carpenter at Housing Opportunities of Northern KentuckyCarpenter at Housing Opportunities of Northern Kentucky
Nancy HutchinsonNancy Hutchinson
Chief Executive Officer at Kentucky Educational Development CorporationChief Executive Officer at Kentucky Educational Development Corporation