Lynda Keogh
Louisville
Summary
Customer-focused Guest Service Representative known for productive and efficient task completion. Skilled in effective communication, problem-solving, and time management. Excel at using active listening, empathy, and patience to enhance guest satisfaction and address concerns swiftly. Committed to maintaining professionalism under pressure.
Overview
24
24
years of professional experience
Work History
Guest Service Representative
Wingate by Wyndham Hotel
Louisville
11.2022 - Current
- Greeted guests warmly and ensured a positive first impression.
- Assisted guests with check-in and check-out procedures efficiently.
- Responded to guest inquiries and provided accurate information promptly.
- Handled guest complaints with professionalism and empathy to enhance satisfaction.
- Maintained cleanliness and organization of the front desk area consistently.
- Collaborated with team members to ensure smooth daily operations.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Tax Clerk
Tax Claim Bureau
Milford
03.2022 - 09.2022
- Processed tax claims accurately and efficiently for various clients.
- Reviewed documentation to ensure compliance with tax regulations and policies.
- Assisted clients in understanding their tax obligations and available deductions.
- Processed payments from taxpayers and filed invoices accordingly.
Overnight Replenishment Associate
Michael's Arts & Crafts Store
Stroudsburg
10.2021 - 09.2022
- Restocked shelves with merchandise during overnight shifts to maintain store inventory.
- Organized backroom items for efficient access and streamlined replenishment processes.
- Operated stock management systems to track inventory levels and product availability.
Human Resources Manager
Saw Creek Estates Community Association
Bushkill
04.2001 - 03.2020
- Managed recruitment processes to attract top talent for community association needs.
- Developed training programs to enhance employee skills and performance.
- Implemented employee engagement initiatives to foster a positive workplace culture.
- Administered benefits programs ensuring compliance with regulations and employee satisfaction.
- Oversaw payroll processes ensuring timely and accurate compensation for employees.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Organized orientation sessions for new hires and provided them with onboarding information.
Education
High School Diploma -
Fort Hamilton High School
Brooklyn, NY06-2006
Skills
- Guest relations
- Reservation systems
- Front desk operations
- Complaint handling
- Computer skills
- Guest accommodations
- Attention to detail
- Loyalty promotion
- Verbal and written communication
- Cash handling experience
- Guest orientation
- Multitasking capacity
- Reliability
- Training and mentoring
- Office administration
- Resort Experience
Timeline
Guest Service Representative
Wingate by Wyndham Hotel
11.2022 - Current
Tax Clerk
Tax Claim Bureau
03.2022 - 09.2022
Overnight Replenishment Associate
Michael's Arts & Crafts Store
10.2021 - 09.2022
Human Resources Manager
Saw Creek Estates Community Association
04.2001 - 03.2020
High School Diploma -
Fort Hamilton High School