LYNZIE MACKEY
Benton
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Mercy Health Lourdes
Benton, KY
12.2022 - Current
- Facilitated communication between patients and healthcare providers to enhance care experience.
- Resolved patient inquiries and concerns, ensuring satisfaction with services provided.
- Managed patient scheduling and appointment coordination to optimize service delivery.
- Maintained accurate patient records within electronic health record systems for compliance and efficiency.
Cook/Dietary Aide/Stocker Associate
Marshall County Hospital
Benton, KY
11.2019 - Current
- Served meals to patients and employees in accordance with established schedules and dietary procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained cleanliness of kitchen areas to ensure hygienic food preparation environment and provided customer service to patients, employees, and families.
- Washed and sanitized plates, cups, utensils, and kitchen equipment using commercial dishwasher to ensure compliance with health standards.
- Assisted in maintaining dry storage areas and handled unpacking, dating, and rotating of food and non-food supplies.
- Operated point of sale system, managed cash drawer, maintained inventory based on menus, and coordinated orders with multiple suppliers.
Merchandiser
Pepsi Mid America
Benton, KY
01.2014 - 08.2014
- Stocked product shelves, placed customer orders, and provided customer service to enhance shopping experience.
- Executed product displays and merchandising strategies to enhance brand visibility and drive sales.
- Analyzed inventory levels to optimize stock management and minimize out-of-stock occurrences.
- Trained new team members on merchandise presentation standards and inventory control procedures.
Server
Cracker Barrel
Calvert City, KY
02.2006 - 08.2007
- Waited on customers, entered data into computer system, assisted customers with special needs and requests, totaled cash sales for shift, and balanced server tickets.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Trained and mentored new staff on operational procedures and service standards to enhance team performance.
- Managed multiple tables efficiently, prioritizing tasks to maintain timely service during peak hours.
Sales Clerk Associate
Walgreens
Hopkinsville, KY
02.2005 - 01.2006
- Assisted customers with product selection and service inquiries to enhance shopping experience. Operated cash register and ensured accurate cash drawer balance at day's end. Stocked merchandise by unloading bins and organized sales floor to maintain an inviting shopping environment.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided tailored recommendations.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
Cashier/Clerk
Save-On Drugs
Cadiz, KY
11.2003 - 07.2004
- Processed calls for prescription refills and new prescriptions, delivered messages for pharmacist, ordered over-the-counter medications, priced and stocked shelves, and scanned prescription tickets under HIPAA compliance.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring proper cash handling and reconciliation.
Education
Certificate - Certified Clinical Medical Assistant
Med Certs
Livonia01-2026
High School Diploma -
America Home School
Lansing, IL05-2006
Skills
- Patient check-in
- Appointment confirmation
- Check-in coordination
- Registration and admissions
- Electronic health records
- Data entry proficiency
- Patient confidentiality
- Medical terminology
- Eligibility determination
- Medical insurance
- Health Compliance
- Quality evaluation
- Dietary assessment
- Nutritional Guidance
- Scheduling
- Scheduling Efficiency
- Workflow optimization
- Document filing
- Room setup
- Facility Maintenance
- Computer operation
- Protective equipment use
- Customer Service
- Issue Resolution
- Communication etiquette
- Phone etiquette
- Scheduling Efficiency
- Computer operation
- Dietary guidelines
- Phone etiquette
Certification
- Certified Clinical Medical Assitant,- NHA Obtained 01/2026
Timeline
Patient Service Representative
Mercy Health Lourdes
12.2022 - Current
Cook/Dietary Aide/Stocker Associate
Marshall County Hospital
11.2019 - Current
Merchandiser
Pepsi Mid America
01.2014 - 08.2014
Server
Cracker Barrel
02.2006 - 08.2007
Sales Clerk Associate
Walgreens
02.2005 - 01.2006
Cashier/Clerk
Save-On Drugs
11.2003 - 07.2004
High School Diploma -
America Home School
Certificate - Certified Clinical Medical Assistant
Med Certs
Education
other