Lynzie Poplin
Ellis and Badenhausen Orthopedics
Louisville
12
years of professional experience
Proactive Healthcare Administrator with extensive experience in healthcare administration and patient coordination. Delivered efficient appointment management and accurate record-keeping, enhancing patient care and satisfaction through exceptional communication and organizational skills. Focused on compliance with healthcare regulations and committed to improving practice efficiency.
Work History
Physical Therapy Coordinator
10 Months- Coordinated patient scheduling and managed appointments to optimize therapy sessions.
- Maintained accurate patient records and documentation in compliance with healthcare regulations.
- Provided support in the intake process, ensuring smooth transitions for new patients.
- Served as a liaison between patients, healthcare providers, insurance companies, ensuring clear communication throughout the rehabilitation process.
- Facilitated practice efficiency through proficient handling of administrative duties, such as responding to calls, coordinating appointments, and maintaining organized files.
Customer Service Representative
1 Year 8 Months- Assisted clients in understanding coverage options and policy details to enhance satisfaction.
- Resolved customer inquiries regarding insurance policies and claims with efficiency.
- Processed policy applications and renewals accurately, ensuring compliance with company standards.
- Collaborated with team members to streamline customer service processes and improve response times.
Senior Office Coordinator
9 Years 10 Months- Coordinated daily office operations to enhance workflow efficiency and support staff needs.
- Implemented office procedures that streamlined communication between teams and reduced response times.
- Developed and maintained filing systems, improving document retrieval speed and accuracy.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Coordinated company events, fostering team building and boosting overall morale.
- Trained new employees on office protocols, fostering a collaborative work environment.
- Collaborated with leadership to develop strategic initiatives aimed at enhancing overall operational performance.
Education
No Degree - Political Science
Skills
Medical terminology
Electronic medical record software
Appointment scheduling
Adaptability
Patient coordination
Self-Motivation
Medical knowledge
Adaptability and flexibility
Self-Motivation
Timeline
Physical Therapy Coordinator
Ellis and Badenhausen Orthopedics
10.2025 - CurrentRead More
Customer Service Representative
Kentucky Farm Bureau Insurance (State Office)
02.2024 - 10.2025Read More
Senior Office Coordinator
Upstream Rehabilitation
04.2014 - 02.2024Read More
University of Louisville
No Degree from Political Science
Read More