Lyza Ward
Paintsville
Summary
Detail-oriented individual with a versatile background in sales strategy and customer service support. Known for producing analytical reports that enhance operational efficiencies and elevate customer satisfaction, ready to contribute to organizational growth. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and cultivating partnerships. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Focused on supporting team success and achieving positive results.
Overview
20
20
years of professional experience
Work History
Customer Service Support Specialist
Citizens Bank of Kentucky
Paintsville
04.2023 - Current
- Executed diverse clerical and administrative tasks related to on-site support. This includes proficiency in Word based software including Excel, PowerPoint, and Outlook.
- Partnered with team members to refine service delivery and elevate customer satisfaction while facilitating communication between customers and various departments within the bank.
- Produced analytical reports focusing on customer service activities, and analyzed reports related to branch performance metrics, such as sales goals, operational efficiencies, and customer satisfaction scores.
- Achieved or exceeded sales targets by actively marketing bank products and services in customer engagements, while maintaining optimal financial controls by securing funds and making accurate transactions.
General Manager /Cheesemonger
Cheese Addiction
Long Beach
05.2020 - 03.2023
- Performed inventory assessments to guarantee stock levels satisfied customer requirements while assessing incoming shipments for compliance with quality assurance guidelines
- Managed vendor relationships to ensure on-time delivery of products ordered
- Designed promotional campaigns aimed at boosting sales of specialty products offered including monthly reports detailing sales performance by product type.
- Examined emerging products, trends, and suppliers while in store Replenishing shelves and supplies, systematically organizing displays to direct customer attention towards select products.
Food Service Manager / Front End Supervisor
Mother's Market and Kitchen
Santa Ana
07.2005 - 05.2020
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels within the retail environment.
- Monitored costs related to food production to sustain profit margins while developing and implementing standard operating procedures for various staff in different departments.
- Assessed employee performance and offered insights for growth possibilities while consistently maintaining high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality control.
Office Manager / Travel Agent
Boulevards of Travel
Newport Beach
10.2010 - 06.2015
- Developed relationships with vendors from around the world to negotiate favorable terms and services for our clients.
- Ensured flawless office organization to promote efficiency, professionalism, and performance targets.
- Managed coordination of meetings, conferences, travel logistics, and department projects for both in office needs and corporate clients
- Crafted promotional content featuring vacation packages for sale through agency.
Digital Media and Equipment Sales Manager
NVT Digital / National Video Tape
Santa Ana
08.2007 - 10.2010
- Led sales team to achieve quarterly revenue targets through strategic planning while collaborating with marketing to distribute materials for new product launches from multiple vendors
- Cultivated robust relationships with key clients to enhance long-term partnerships while orchestrating impactful sales presentations and demonstrations to attract potential customers effectively.
- Formulated sales plans, goals, strategies, and objectives to meet team targets and revenue objectives.
- Supported senior management and sales team members in establishing long-term strategic objectives to enhance company growth.
Education
Certificate of Technical Studies - Culinary Arts
Sullivan University
Louisville, KY05-2003
High School Diploma -
Paintsville High School
Paintsville, KY05-1998
Skills
- Customer service
- Data analysis
- Sales strategy
- Report generation
- Vendor management
- Inventory control
- Team leadership
- Effective communication
- Team development
- Project management
References
References available upon request.
Timeline
Customer Service Support Specialist
Citizens Bank of Kentucky
04.2023 - Current
General Manager /Cheesemonger
Cheese Addiction
05.2020 - 03.2023
Office Manager / Travel Agent
Boulevards of Travel
10.2010 - 06.2015
Digital Media and Equipment Sales Manager
NVT Digital / National Video Tape
08.2007 - 10.2010
Food Service Manager / Front End Supervisor
Mother's Market and Kitchen
07.2005 - 05.2020
Certificate of Technical Studies - Culinary Arts
Sullivan University
High School Diploma -
Paintsville High School
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