Maci Phillips
Fort Mitchell
Summary
Dynamic retail professional with a proven track record at Learning Express Toy Store, excelling in customer service and employee training. Adept at inventory management and fostering teamwork, I effectively resolved customer complaints and enhanced team performance, ensuring a positive shopping experience. Committed to upholding safety standards and delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Learning Express Toy Store
Crestview
09.2022 - Current
- Assisted in training new employees on proper use of equipment and safety protocols.
- Handled customer complaints in a professional manner.
- Provided product information and answered customer questions.
- Tracked inventory levels throughout the day and restocked items as needed.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Demonstrated product features to customers.
- Assisted customers with finding the right product for their needs.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Server
Larosas
Crescent Springs
04.2024 - 10.2024
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Dixie Heights High School
Edgewood, KY06-2024
Dietetics - Human Health
University of Kentucky
Lexington, KYSkills
- Safety standards
- Customer service
- Inventory management
- Employee training
- Teamwork
- Effective communication
Accomplishments
- A honor Roll
- Cheer captain
- Deans list
Activities and Clubs
- Cheered for 10 years
- Enjoy working out
- Take Pilates/yoga classes
- Alpha Phi At the University of Kentucky
- Volunteer
- Participate and plan philanthropy events for woman's heart health
Timeline
Server
Larosas
04.2024 - 10.2024
Retail Sales Associate
Learning Express Toy Store
09.2022 - Current
High School Diploma -
Dixie Heights High School
Dietetics - Human Health
University of Kentucky
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