Macie Merrick
Somerset,KY
Summary
Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Energetic and reliable with passion for ensuring safety and well-being in aquatic environments. Knowledgeable in water rescue techniques and CPR-certified, with strong swimming capabilities and first-aid skills. Committed to maintaining safe and secure environment, fostering trust and confidence among patrons.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Deep Water Lifeguard
Somersplash Water Park
05.2024 - 08.2025
- Conducted regular safety inspections to ensure compliance with safety protocols and regulations.
- Educated guests on water safety practices, enhancing their awareness and compliance while using facilities.
- Coordinated with team members to streamline emergency response procedures, improving overall efficiency during incidents.
- Monitored pool areas consistently, identifying and addressing potential hazards to ensure swimmer safety.
- Participated in team drills to enhance collective response capabilities during emergency situations.
- Documented incidents and safety violations meticulously to support continuous improvement in safety protocols.
- Administered first aid and CPR when required, ensuring swift resolution of medical emergencies.
- Improved response times by regularly practicing rescue techniques and maintaining peak physical fitness.
- Assisted in emergency situations, providing first aid and CPR when necessary, contributing to swift resolution of incidents.
- Performed timely rescues for distressed swimmers, ensuring their well-being and minimizing injury risk.
- Balanced multiple responsibilities including patron assistance, rule enforcement, and facility maintenance tasks.
Receptionist
Lake Pointe Dental Care
08.2024 - 05.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Education
No Degree - Marketing- Professional Sales
University of Tennessee- Chattanooga
Chattanooga, TN05-2029
High School Diploma -
Somerset High School
Somerset, KY05-2025
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Knowledgeable in medical terminology
- HIPAA compliance
- CPR and AED certification
- Proficient in Google docs, Canva graphic editing, professional emails, and Google sheets
- Patience and empathy
- Financial management skills
Certification
- American Red Cross CPR, AED, and deepwater life guard Training
Timeline
Receptionist
Lake Pointe Dental Care
08.2024 - 05.2025
Deep Water Lifeguard
Somersplash Water Park
05.2024 - 08.2025
No Degree - Marketing- Professional Sales
University of Tennessee- Chattanooga
High School Diploma -
Somerset High School