Mackenzie Dillon
Lexington
Summary
Dynamic leader with a proven track record at Raising Cane's Chicken Fingers, excelling in customer service and team leadership. Enhanced guest satisfaction by 20% through effective conflict resolution and staff training. Skilled in decision-making and policy implementation, driving operational excellence and fostering a positive work environment.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Lexington Legends
04.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Demonstrated excellent communication skills when interacting with guests, addressing their concerns and fulfilling their requests promptly.
- Managed inventory of suite amenities, coordinating with housekeeping and maintenance staff to replenish supplies as needed.
- Optimized room utilization by efficiently preparing suites for incoming guests, minimizing downtime between check-outs and checkins.
- Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.
Receptionist
Dillon Tax Service
02.2016 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
Restaurant Manager
Raising Cane's Chicken Fingers
08.2022 - 02.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Server
Drakes
05.2019 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Crew Member Trainer
Raising Cane's Chicken Fingers
07.2016 - 10.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Mentored junior employees to improve performance, food safety, and customer service.
- Provided constructive feedback to crew members, facilitating professional growth and development.
- Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
Education
Lafayette High School
Lexington, KYSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Task delegation
- Policy implementation
- Conflict resolution
Certification
- Servsafe Food Protection Manager Certification License - 20/20/25-20/20/30
Timeline
Manager
Lexington Legends
04.2025 - Current
Restaurant Manager
Raising Cane's Chicken Fingers
08.2022 - 02.2025
Server
Drakes
05.2019 - 09.2022
Crew Member Trainer
Raising Cane's Chicken Fingers
07.2016 - 10.2019
Receptionist
Dillon Tax Service
02.2016 - Current
Lafayette High School
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