Mackenzie Ratliff
London
Summary
Empathetic Personal Support Worker with over 17 years of experience in personal care and health monitoring. Skilled in effective communication and safety compliance, fostering strong client relationships to ensure optimal care and support.
Overview
17
17
years of professional experience
Work History
Personal Support Worker
Cumberland River Behavioral Health
London
11.2008 - Current
- Assisted individuals with daily living activities and personal care needs.
- Monitored patient behaviors and reported changes to the care team.
- Provided emotional support and companionship to enhance client well-being.
- Administered medications according to prescribed schedules and instructions.
- Maintained a safe and clean environment for clients at all times.
- Documented patient progress and activities in compliance with regulations.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Ensured that all necessary supplies are available for providing quality patient care.
- Lifted, moved, and adjusted clients to ambulate individuals for diverse needs.
- Transported clients to medical appointments or other destinations as needed.
- Helped clients get in and out of beds and wheelchairs.
Community Living Support Aide
Brighter Futures Therapy
London
01.2021 - 08.2021
- Assisted clients with daily living activities and personal care needs.
- Supported client engagement through recreational and social activities.
- Documented client progress and reported changes to the care team.
- Collaborated with therapists to implement individualized care plans.
- Provided emotional support and encouragement to enhance client well-being.
- Maintained a safe and clean environment for clients during services.
- Communicated effectively with families regarding client needs and progress.
- Participated in team meetings to discuss client updates and strategies.
- Responded promptly to emergency situations involving clients.
- Assessed changes in the physical or emotional well-being of clients on an ongoing basis.
- Ensured compliance with all safety regulations in accordance with agency policies.
- Coached clients on proper nutrition and meal preparation.
- Assisted clients in developing communication skills, such as sign language or picture exchange systems.
- Encouraged positive behavior through praise and rewards while redirecting negative behavior appropriately.
- Helped individuals to develop independent living skills and self-advocacy techniques.
- Provided transportation services to help clients access community resources or attend scheduled events.
- Monitored the health of clients by observing physical condition, moods, behaviors.
- Accompanied clients to medical appointments, recreational activities, and other community events.
Education
High School Diploma -
North Laurel High School
London, KY05-1998
Skills
- Medication administration
- Client transportation
- Personal care assistance
- Daily living support
- Health monitoring
- Communicative engagement
- Positive reinforcement techniques
- Independent living coaching
- Safety compliance
- Verbal and written communication
- Transportation services
- Social support
- Client dressing
- Patient care
- Recreational activities
- Mental health support
- Personal hygiene assistance
- Meal preparation
- Toileting assistance
- Compassionate care
- Life skills training
- Disability care
- Privacy and confidentiality
- Fall prevention
- Emergency preparedness
- Mobility assistance
- Emotional support
- Medical record-keeping
- Autism support
- Basic housekeeping
- ADL assistance
- Verbal and written communication skills
- Behavior redirection
- Respectful and compassionate
- Dining room support
References
- Misty Murry
- Applied Behavioral Advancements LLC BCBA
- Bridget Hundley
- Office Manager Aplus Loans and tax service 606 231 8923
Timeline
Community Living Support Aide
Brighter Futures Therapy
01.2021 - 08.2021
Personal Support Worker
Cumberland River Behavioral Health
11.2008 - Current
High School Diploma -
North Laurel High School