Mackenzie Smith
Georgetown
Summary
I am a passionate, goal driven worker looking to excel in my chosen fields and provide my employers with immense value. I enjoy assisting others in achieving their goals as much as I enjoy pursuing my own. I am primarily interested in the medical and financial fields but I am open to diverse career paths. I look forward to hearing from potential employers and broadening my horizons.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Elevance Health
05.2022 - Current
- Performed extensive research into claims history and other systems within Anthem's software suite to assist all members of the Kentucky Employees Health Plan with sensitive insurance questions/issues.
- Performed day-to-day clerical tasks, gathering and documenting member information, while also keeping extensive notes on their issue.
- Performed the administrative task of assisting all provider within the Anthem network with any issues that may arise.
- Assisted members with navigating financial issues/hardships, determining whether claims need review and contacting providers to negotiate payment on the members behalf.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
General Manager
Workout Anytime LLC
02.2020 - 05.2022
- I worked to develop the most effective strategy to generate revenue for the facility. This included financial research/analysis of our monthly revenue, financial auditing to ensure revenue was being used properly, generating leads, targeted marketing techniques, and incentivizing club staff to finish strong at the point of sale.
- Resolved all escalated issues that were brought to my attention by club staff and members. This involved prompt attention to time sensitive matters of customer retention, facility safety, and cleanliness.
- Performed all staffing processes, including; conducting interviews, onboarding, training and scheduling. Maintaining a motivated, well-trained staff was crucial for customer retention and overall facility performance.
- Conceptualized and produced content for our facility's social media pages. This included marketing for current promotions, showcasing the facility, and member spotlights to show appreciation for our frequent and long-term members.
Small Business Owner
Luna Mae Boutique
04.2017 - 02.2020
- I Performed daily financial research/analysis to assess revenue and expenditures. I used these findings to develop the best strategies for the financial success of the business.
- Researched trends and current innovations to assess the competition and develop competitive pricing points. Staying competitive in the massive
eCommerce market was crucial to our success. - I was solely responsible for the financial forecasting and statistical analysis of the business. This included graphing and planning financial goals, tracking
and submitting quarterly tax information. - Promoted our eCommerce store via social media campaigns to generate leads and maximize brand identity. This included the conceptualization/creation
of all digital content and marketing materials.
OGP Associate
Walmart
08.2016 - 04.2017
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Dietary Aide
Dover Manor Nursing Home
08.2014 - 07.2016
- Served meals to residents in accordance with established schedules and dietary procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Education
High School Diploma -
Scott County High School
Georgetown, KY05-2016
Skills
- Business development
- Financial analysis
- Customer retention
- Project Management
- Complaint resolution
- Operations Oversight
- Business strategies
- Documentation and control
- Resources allocation
- Customer service
Timeline
Customer Service Representative
Elevance Health
05.2022 - Current
General Manager
Workout Anytime LLC
02.2020 - 05.2022
Small Business Owner
Luna Mae Boutique
04.2017 - 02.2020
OGP Associate
Walmart
08.2016 - 04.2017
Dietary Aide
Dover Manor Nursing Home
08.2014 - 07.2016
High School Diploma -
Scott County High School
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