Madalin Weirich
Bowling Green
Summary
Dynamic retail professional with extensive experience at Ryman Hospitality Properties Inc., excelling in retail operations and customer service management. Proven track record in hiring and training staff, optimizing store displays, and enhancing customer satisfaction. Highly motivated with outstanding communication skills, consistently driving sales performance and fostering a welcoming shopping environment.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Ryman Hospitality Properties Inc.
01.2024 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Retail Supervisor
Ryman Hospitality Properties Inc.
04.2021 - 12.2023
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Oversaw and conducted opening and closing procedures
Lead Retail Sales Associate
Ryman Hospitality Properties Inc.
04.2018 - 04.2021
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
Education
High School Diploma -
Patrick Henry High School
Hamler, OH05-2017
Skills
- Retail operations
- Dependable and reliable
- Highly motivated
- Hiring and training
- Friendly and outgoing
- POS systems
- Outstanding communication skills
- Cash management
- Customer service management
- Merchandise strategizing
Timeline
Retail Store Manager
Ryman Hospitality Properties Inc.
01.2024 - Current
Retail Supervisor
Ryman Hospitality Properties Inc.
04.2021 - 12.2023
Lead Retail Sales Associate
Ryman Hospitality Properties Inc.
04.2018 - 04.2021
High School Diploma -
Patrick Henry High School
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