Maddie Johnson
Bowling Green
Summary
I am an experienced leader with strong background in customer service, patient care, and administration. I excel in dedication and hard work in everything I do. I am known for a bubbly, yet professional personality and commitment to excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Assistant
Covington Dental
05.2022 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during procedures, improving dentist efficiency and patient satisfaction.
- X-ray certified
- Greeted patients, answered phones, managed scheduling, maintained a professional and welcoming environment
Dental Externship
Briarwood Dental
01.2022 - 04.2022
- 30 hours
Sales Associate
Hibbett Sports
06.2021 - 08.2021
- Summer employment
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Specialist
German American Bank
07.2017 - 08.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
Education
Assist to Succeed Dental Assisting Program -
Briarwood Dental
04.2022
Western Kentucky University -
Western Kentucky University
11.2021
Graduate -
Jasper High School
05.2019
Skills
- Leadership
- Communication
- Problem-solving
- Computer
- Administrative
- Banking
- Customer Service
- Patient Care
- Sterilization
- Phone Etiquette
Certification
- Certified Administrative Dental Assistant (CADA) - Dental Assisting National Board, Inc.
Languages
English
Full Professional
Timeline
Dental Assistant
Covington Dental
05.2022 - Current
Dental Externship
Briarwood Dental
01.2022 - 04.2022
Sales Associate
Hibbett Sports
06.2021 - 08.2021
Customer Service Specialist
German American Bank
07.2017 - 08.2021
Western Kentucky University -
Western Kentucky University
Graduate -
Jasper High School
Assist to Succeed Dental Assisting Program -
Briarwood Dental
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