Madeline Holtkamp, CPC-A
Independence
Summary
Organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments. Expertise in scheduling, data entry, record keeping and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RECEPTIONIST AND BILLING SPECIALIST
Cornerstone Family Chiropractic
04.2019 - Current
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Management of accounts receivable
- New patients intake and registration
- Keeping an accurate and organized record of accounts paid and past due
- Maintained patient confidentiality when handling records and sensitive data
- Following all HIPAA regulations and guidelines
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Assisted with administrative tasks such as filing documents, copying materials
PHARMACY TECHNICIAN
Kroger Pharmacy
03.2019 - 04.2019
- Worked this position for a short time before getting hired at my current position
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner
- Input patient and prescription information to produce product labels and assist in prescription filling process
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations
IN-HOME NANNY
Privately for2 families
06.2018 - 02.2019
- Managed household tasks related to childcare including laundry, cleaning up after meals or tidying up play areas
- Adhered to parents' instructions regarding discipline and daily routines
- Developed positive relationships with children through active listening and encouraging words
DAYCARE TEACHER
Independence learning center
08.2016 - 12.2018
- Engaged children in hands-on activities designed to stimulate curiosity and develop problem-solving skills
- Monitored the classroom environment closely to maintain safety standards at all times
- Collaborated with other teachers, administrators, and families to ensure students received quality care and instruction
- Assisted in the management of the classroom environment to ensure safety and positive behavior
Education
ASSOCIATE IN SCIENCE (A.S.) - MEDICAL BILLING AND CODING
University of Phoenix
Phoenix, AZ03.2024
HIGH SCHOOL DIPLOMA - undefined
Simon Kenton High school
Independence, KY05.2017
Skills
- Record Keeping
- Scheduling Appointments
- Basic Accounting
- Office Equipment Operation
- Time Management
- Calendar Management
- Conflict Resolution
- Document Management
- Excellent Communication
- Problem Solving
- Meeting Coordination
- Microsoft Office Proficiency
- Multitasking Abilities
- Customer Service
- Attention to Detail
- Professionalism
- Active Listening
- Telephone Etiquette
- Organizational Skills
- Interpersonal Skills
- Confidentiality Maintenance
- Project Management
Certification
AAPC - CPC
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
Timeline
RECEPTIONIST AND BILLING SPECIALIST
Cornerstone Family Chiropractic
04.2019 - Current
PHARMACY TECHNICIAN
Kroger Pharmacy
03.2019 - 04.2019
IN-HOME NANNY
Privately for2 families
06.2018 - 02.2019
DAYCARE TEACHER
Independence learning center
08.2016 - 12.2018
HIGH SCHOOL DIPLOMA - undefined
Simon Kenton High school
AAPC - CPC
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
ASSOCIATE IN SCIENCE (A.S.) - MEDICAL BILLING AND CODING
University of Phoenix
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