Madeline Underwood
Lexington
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing inventory, and ensuring customer satisfaction. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
6
6
years of professional experience
Work History
Racetrack Hospitality Services
Concierge Horse Transport
03.2024 - 03.2026
- Coordinated safe, timely transportation of racehorses while following strict safety protocols and managing changing schedules in a fast-paced environment.
- Communicated professionally with clients, trainers, and staff to ensure customer satisfaction and repeat business.
Barista
Starbucks
04.2023 - 03.2024
- Prepared and served a high volume of customizable beverages while maintaining speed, accuracy, and quality standards in a fast-paced environment.
- Delivered exceptional customer service by building rapport with guests, resolving concerns, and creating a welcoming atmosphere that encouraged customer loyalty and repeat business.
- Operated POS systems, processed cash and credit card transactions, utilized upselling techniques to increase sales, and collaborated with team members to ensure efficient operations during high-volume shifts.
- Conceived and refined new beverage recipes based on customer feedback and trends, boosting add-on sales.
Hospitality Member
Sodexo
11.2019 - 05.2022
- Delivered exceptional customer service in a high-volume environment, ensuring accurate orders and a positive guest experience.
- Processed cash and credit card transactions while maintaining accuracy during peak service periods, balanced cash drawers and reconciled daily transactions, demonstrating attention to detail and accountability during cash handling procedures.
- Maintained cleanliness, food safety, and operational standards while contributing to smooth daily operations.
Education
Mixology - Professional Mixology And Bartending
Lexington Bartending School
Lexington, KY06-2026
S.T.A.R. - Bartending
Responsible Alcohol Service Awareness
Lexington, KY06-2026
Skills
- High-Volume Customer Service
- Cash Handling & POS operations
- Beverage Preparation & Product Knowledge
- Food Safety & Sanitation Procedures
- Guest Relations & Hospitality
- Responsible Alcohol Service Awareness (STAR Certified)
Timeline
Racetrack Hospitality Services
Concierge Horse Transport
03.2024 - 03.2026
Barista
Starbucks
04.2023 - 03.2024
Hospitality Member
Sodexo
11.2019 - 05.2022
Mixology - Professional Mixology And Bartending
Lexington Bartending School
S.T.A.R. - Bartending
Responsible Alcohol Service Awareness