Madelyn Bottom
Shelbyville
Summary
Results-driven transportation provider with expertise in team leadership and problem-solving. Skilled in managing schedules, ensuring safety compliance, and delivering exceptional customer service to meet diverse client needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Transportation Provider
Seven Counties Services Inc.
Shelbyville
03.2025 - Current
- Communicated effectively with clients regarding schedules and pickup times.
- Followed safety protocols during transportation to ensure client well-being.
- Adapted transportation routes based on client needs and traffic conditions.
- Inspected vehicles prior to each trip in order to verify that all required safety equipment was present and functioning properly.
- Generated weekly reports outlining vehicle maintenance needs for upcoming weeks.
- Transported clients to appointments safely and efficiently.
- Assisted clients with mobility needs during transport.
Rural Mail Carrier
United States Postal Service, USPS
Shelbyville
10.2019 - 12.2024
- Delivered mail and packages to rural addresses efficiently and accurately.
- Managed daily routes and schedules to ensure timely mail distribution.
- Sorted incoming and outgoing mail for effective route organization.
- Assisted customers with inquiries and provided exceptional service at delivery points.
- Collaborated with team members to address delivery challenges promptly.
- Complied with safety regulations while navigating various terrains and weather conditions.
- Developed strong relationships with community members through reliable service.
Supervisor
United States Post Office
Shelbyville
07.2020 - 12.2022
- Supervised daily operations of mail processing and delivery teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees on company policies and procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Developed and implemented operational policies and procedures to enhance problem-solving capabilities within the team.
- Conducted performance reviews to assess employee productivity and development.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
Front of House Manager
Bungalow Joes
Shelbyville
10.2017 - 10.2019
- Managed daily front-of-house operations for a busy dining establishment.
- Trained and supervised staff on service standards and customer engagement.
- Oversaw inventory management of dining supplies and equipment maintenance.
- Handled customer inquiries and resolved complaints with effective communication.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Provided support to servers when needed during busy periods or peak hours.
Store Manager
Campus Wearhouse
Simpsonville
05.2014 - 06.2016
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints in a timely manner.
- Provided exceptional support to customers, enhancing overall satisfaction and loyalty.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
Education
High School Diploma -
Shelby County High School
Shelbyville, KYSkills
- Client communication
- Safety compliance
- Problem solving
- Team leadership
- Time management
- Adaptability to change
- Multitasking
- Transportation regulations
- Exceptional customer service
Timeline
Transportation Provider
Seven Counties Services Inc.
03.2025 - Current
Supervisor
United States Post Office
07.2020 - 12.2022
Rural Mail Carrier
United States Postal Service, USPS
10.2019 - 12.2024
Front of House Manager
Bungalow Joes
10.2017 - 10.2019
Store Manager
Campus Wearhouse
05.2014 - 06.2016
High School Diploma -
Shelby County High School