Summary
Overview
Work History
Education
Skills
Timeline
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Madelyn Bowman

Madelyn Bowman

Shepherdsville

Summary

Dynamic and dependable professional with a proven track record at Amazon, excelling in timely deliveries and enhancing customer satisfaction. Skilled in GPS navigation and problem-solving, I consistently ensured accurate and efficient service while fostering teamwork. Recognized for maintaining a safe driving record and a positive attitude in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Amazon
09.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.

Assistant Manager

Freddy's Frozen Custard & Steakburgers
03.2022 - 09.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Team Member

Dairy Queen Grill & Chill
04.2021 - 02.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.

Education

Abeka Academy
Pensacola, FL
06.2022

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Loading and unloading
  • GPS and route planning
  • Safe driving record
  • Heavy lifting
  • Stocking and inventory
  • Shipping and packaging
  • Quality assurance
  • Vehicle inspection
  • Commercial driving
  • Dispatch communication
  • Pre-trip and Post-trip inspections
  • Inventory management

Timeline

Delivery Driver

Amazon
09.2024 - Current

Assistant Manager

Freddy's Frozen Custard & Steakburgers
03.2022 - 09.2024

Team Member

Dairy Queen Grill & Chill
04.2021 - 02.2022

Abeka Academy

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Madelyn Bowman