Madison Castillo
Louisville
Summary
Dynamic professional with a proven track record at Highmark Residential, excelling in community relations and organized rent management. Achieved a 2% delinquency rate while enhancing tenant satisfaction through effective problem resolution and collaborative teamwork. Proficient in Excel for analytical research, driving financial goals and maintaining high occupancy rates.
Overview
6
6
years of professional experience
Work History
Assistant Community Director
Highmark Residential
06.2023 - Current
- Collected rent and utilities for 212-unit property and maintained 2% delinquency rate.
- Processed and submitted invoices to corporate.
- Supported Community Director in various administrative duties such as creating reports, analyzing market trends data, updating online listings for optimal visibility.
- Assisted in the preparation of annual budgets, ensuring financial goals were met while maintaining excellent property standards.
- Managed leasing processes, including application approval, lease signings, move-in coordination, and security deposit refunds for seamless tenant transitions.
- Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective tenants.
- Collaborated with maintenance staff to prioritize work orders, resulting in timely completion of tasks and increased resident satisfaction.
- Led tours to highlight property features to prospective tenants and answer questions.
Assistant Manager
Abercrombie & Fitch
06.2021 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Server
Derby Wings
10.2020 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Lifeguard/Swim Instructor
Southwest YMCA
02.2019 - 03.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Taught Swim lessons to individuals who's ages ranged from 1-12.
- Assisted in coaching the YMCA Swim Team, fostering a fun, yet competitive environment.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Education
Bachelor of Science - Political Science
University of Louisville
Louisville, KY05-2023
Skills
- Community Relations Management
- Organized Rent Management
- Community Satisfaction
- Excel Spreadsheet Coordination
- Analytical Research Skills
- Collaborative Teamwork
- Effective Problem Resolution
- Prioritization and Scheduling
- Professionalism
- Adaptability
Timeline
Assistant Community Director
Highmark Residential
06.2023 - Current
Assistant Manager
Abercrombie & Fitch
06.2021 - 06.2023
Server
Derby Wings
10.2020 - 10.2022
Lifeguard/Swim Instructor
Southwest YMCA
02.2019 - 03.2020
Bachelor of Science - Political Science
University of Louisville
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