Madison Clark
Mckee
Summary
Proven ability to enhance scheduling efficiency and maintain HIPAA compliance. Skilled in electronic health records and effective communication, ensuring seamless patient experiences and optimal care coordination. Committed to delivering compassionate support in high-pressure environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
AdventHealth
08.2023 - Current
- Assisted in patient intake process, ensuring accurate information collection and documentation.
- Coordinated patient appointments and follow-ups, enhancing scheduling efficiency.
- Managed medical records using electronic health record systems for streamlined access and updates.
- Collaborated with multidisciplinary teams to deliver comprehensive care tailored to patient needs.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Physician Operations
AdventHealth
08.2023 - Current
- Utilized electronic health record systems to maintain accurate patient documentation.
- Implemented evidence-based practices to enhance patient outcomes and safety.
- Coordinated patient referrals with specialists for optimal continuity of care throughout treatment process.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Pharmacy Technician
Walgreens
09.2020 - 07.2023
- Processed prescriptions using pharmacy management software, ensuring accuracy and compliance with regulations.
- Assisted pharmacists in patient consultations, providing medication information and addressing inquiries.
- Maintained inventory levels, conducting regular stock checks to ensure availability of medications and supplies.
- Trained new technicians on operational procedures, enhancing team efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collaborated with healthcare providers to resolve prescription discrepancies, ensuring timely patient care delivery.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Education
Barbourville High School
Barbourville, KYNo Degree - Medical Assistant
Choice MD
London Ky10-2017
Skills
- HIPAA compliance
- Medical terminology
- Patient scheduling
- Patient care
- Clinical documentation
- Electronic health records
- Vital sign monitoring
- Patient documentation
- Time management
- Multitasking and organization
- Basic life support
- Verbal and written communication
Certification
- CMA - Certified Medical Assistant
Timeline
Certified Medical Assistant
AdventHealth
08.2023 - Current
Physician Operations
AdventHealth
08.2023 - Current
Pharmacy Technician
Walgreens
09.2020 - 07.2023
Barbourville High School
No Degree - Medical Assistant
Choice MD
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