Madison English
Paducah
Summary
Dynamic professional with a proven track record in customer service and beverage preparation, exemplified during tenure at Stellas. Skilled in multitasking and clear communication, I significantly reduced wait times and enhanced customer loyalty. Expert in fostering team collaboration and managing high-stress situations, I bring both hard and soft skills to excel in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Bartender
Stellas
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Site Manager
Finish Line Car Wash
06.2022 - 10.2024
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Oversaw all daily office operations and equipment maintenance.
- Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
Customer Service Representative
Kentucky Farm Bureau
04.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Customer service expertise
- Menu memorization
- Suggestive selling
- Beverage preparation
Timeline
Bartender
Stellas
09.2024 - Current
Site Manager
Finish Line Car Wash
06.2022 - 10.2024
Customer Service Representative
Kentucky Farm Bureau
04.2022 - 05.2023
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