Madison Fleenor
Bowling Green
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude, and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships. Strategic leader in the management field, known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Floor Manager
Once Upon A Child Franchise
Bowling Green
11.2023 - Current
- Ensured that all staff members adhered to safety guidelines and regulations.
- Maintained a safe, clean and organized floor environment.
- Assigned tasks to team members in accordance with their skillset.
- Provided training and guidance to new employees regarding store policies and procedures.
- Developed strategies for increasing sales productivity and profitability within the department.
- Organized promotional events such as product launches or special discounts in order to increase sales revenue.
Hostess Manager
Grecian’s Steakhouse
Lafayette
08.2018 - 08.2023
- Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
- Trained new hostesses in customer service and job duties.
- Created daily schedules for the hostess staff to ensure appropriate staffing levels during peak times.
- Monitored seating arrangements to maximize table utilization and minimize wait time.
- Ensured that all guests received prompt, courteous attention from the hostesses.
- Resolved any complaints or issues with customers quickly and professionally.
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Enforced safety guidelines for employees and patrons of the restaurant.
Education
Bachelor of Arts - Psychology
Western Kentucky University
Bowling Green, KY05-2025
High School Diploma -
Macon County High School
Lafayette05-2021
Some College (No Degree) - Psychology
Volunteer State Community College
Gallatin, TNSkills
- Department management
- Employee schedule management
- Team training and development
- Stock management
- Inventory Management
- Staff management
- Employee training
- Customer service
- Performance improvements
- Recruitment and hiring
- Store maintenance
- Promotions and events
- Complaint resolution
Certification
- Family Home Visiting Certificate (May 2025)
Timeline
Floor Manager
Once Upon A Child Franchise
11.2023 - Current
Hostess Manager
Grecian’s Steakhouse
08.2018 - 08.2023
Bachelor of Arts - Psychology
Western Kentucky University
High School Diploma -
Macon County High School
Some College (No Degree) - Psychology
Volunteer State Community College
Similar Profiles
Autumn WheelerAutumn Wheeler
Cashier at Once Upon A Child FranchiseCashier at Once Upon A Child Franchise
Corina RodriguezCorina Rodriguez
Stock Room Associate at Once Upon A Child FranchiseStock Room Associate at Once Upon A Child Franchise
Sydni ShaverSydni Shaver
On-Site Leader at Once Upon A Child FranchiseOn-Site Leader at Once Upon A Child Franchise
Tarna ScrogginTarna Scroggin
Inventory Supervisor at Once Upon A Child FranchiseInventory Supervisor at Once Upon A Child Franchise
Josiah StephensJosiah Stephens
Embroidery Production Manager at BlueCottonEmbroidery Production Manager at BlueCotton