Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Madison Goodman

Retail Associate
Radcliff,KY

Summary

Motivated worker with a track record of enhancing team performance and customer satisfaction. Known for effective communication, attention to detail, and adaptable to fast paced environments.

Overview

4
4
years of professional experience
1
1
Language

Work History

Associate

Walmart
Radcliff, Kentucky
02.2025 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.

Manager

Taco Bell
Radcliff, KY
08.2023 - 02.2025

Managed and motivated employees over 10 employees to be productive and engaged in work.

  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.

Sales Associate

Chewy Fulfillment
Louisville, KY
08.2022 - 12.2024
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Fairdale High School
Fairdale, KY 40118
05.2020

Skills

Food preparation

Customer engagement

Sanitation standards

Complaint resolution

Health and safety regulations

Customer service

Safe food handling

Patience and empathy

Sales experience

Hospitality and accommodation

Verbal and written communication

Attention to detail

Relationship building

Accomplishments

    Promoted to Team Sponsor a year after starting Walmart. Achieved highest pick rates for Online Pickup. Promoted to manager at Taco Bell after a year.

Timeline

Associate

Walmart
02.2025 - Current

Manager

Taco Bell
08.2023 - 02.2025

Sales Associate

Chewy Fulfillment
08.2022 - 12.2024

High School Diploma -

Fairdale High School
Madison GoodmanRetail Associate