Madison Hicks
Carrollton
Summary
Detail-oriented professional with experience in behavior analysis and customer service. Skilled in monitoring client progress and training staff, ensuring compliance and operational efficiency to drive quality care outcomes.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Knowledgeable bookeeper with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician
ABA COMMONWEALTH
Carrollton, KY
01.2026 - 04.2026
- Implemented individualized treatment plans based on Applied Behavior Analysis principles.
- Collaborated with interdisciplinary teams to enhance client care strategies and outcomes.
- Monitored client progress and documented behavioral data for analysis and reporting.
- Trained new staff on behavior intervention techniques and compliance protocols.
Cashier
CCPR
Carrollton, KY
03.2020 - 04.2025
- Assisted customers with product inquiries, enhancing shopping experience.
- Collaborated with team to improve checkout procedures and reduce wait times.
- Trained new cashiers on register operations and customer service standards.
- Monitored inventory levels, restocked items as needed to optimize sales floor.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Secretary
CCPR
CARROLLTON KY
03.2020 - 01.2025
- Coordinated office activities to improve operational efficiency and workflow management.
- Managed correspondence and communication with clients, ensuring timely responses and information accuracy.
- Maintained filing systems and electronic records for easy retrieval of documents and information.
- Assisted in the preparation of reports, agendas, and meeting minutes to support organizational objectives.
- Provided training to new staff on office protocols and software applications for seamless integration.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
- Improved document management with introduction of new digital archiving system.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
- Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN05.2027
High School Diploma -
Carroll County High School
Carrollton 05.2024
Skills
- Applied behavior analysis
- Social skills development
- Discrete trial training
- Token economy systems
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Verbal and written communication
- Office administration
- Keyboarding skills
- Organization
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Schedule management
- Complex Problem-solving
- Multi-line phone systems
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Registered Behavior Technician
ABA COMMONWEALTH
01.2026 - 04.2026
Cashier
CCPR
03.2020 - 04.2025
Secretary
CCPR
03.2020 - 01.2025
Associate of Science - Nursing
Ivy Tech Community College of Indiana
High School Diploma -
Carroll County High School