Madison Hood
Louisville
Summary
Detail-oriented with experience in logistics operations and customer service. Skilled in managing documentation and supporting efficient workflows in fast-paced environments. Strong communicator with organizational and problem-solving abilities, currently pursuing a Bachelor of Science in Criminal Justice.
Overview
3
3
years of professional experience
Work History
Administrator
UPS
Louisville
02.2025 - Current
- Managed daily administrative tasks to enhance operational efficiency in logistics.
- Facilitated communication with team members to streamline workflow processes.
- Supported daily operations in fast-paced logistics environment through clerical tasks, data entry, and document management.
- Processed shipping documentation and maintained accurate electronic and physical records.
- Tracked hazardous materials and dry ice shipments to ensure compliance with safety regulations.
- Communicated effectively with supervisors and loaders to ensure hazardous materials are properly loaded.
Swim Instructor/Front Desk Assistant
Bear Paddle Swim School
Louisville
03.2023 - 08.2024
- Instructed children in water safety and swimming techniques to enhance skills.
- Developed tailored lesson plans based on individual student needs.
- Monitored progress and provided constructive feedback to guide student improvement.
- Engaged with parents to discuss student performance and resolve concerns.
- Motivated swimmers to reach milestones using positive reinforcement techniques.
- Provided swimming instruction for individuals and groups of all ages.
- Fostered confidence in students by making swimming enjoyable and engaging.
- Managed incoming calls, routing inquiries to appropriate staff members.
Education
Bachelor of Science - Criminal Justice
University of Louisville
Louisville, KY05-2028
High School Diploma -
Mercy Academy
Louisville, KY05-2024
Skills
- Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Organization
- Time Management
- Attention to Detail
- Multitasking in a Fast-paced Environment
- Written and Verbal Communication
- Team Collaboration
- Problem-solving
- Adaptability
- Cultural Intelligence
- Goal Setting
- Personable and Approachable
Timeline
Administrator
UPS
02.2025 - Current
Swim Instructor/Front Desk Assistant
Bear Paddle Swim School
03.2023 - 08.2024
Bachelor of Science - Criminal Justice
University of Louisville
High School Diploma -
Mercy Academy