Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Keller

Florence

Summary

Dynamic Lead Technician at Medcare Pharmacy with proven problem-solving skills and expertise in medication dispensing. Successfully optimized workflows and ensured compliance with HIPAA regulations while managing drug inventory. Recognized for effectively resolving insurance billing issues, enhancing customer satisfaction, and maintaining accuracy in prescription preparation.

Technical professional with strong background in leading technical teams and optimizing system performance. Proven ability to streamline processes and enhance operational efficiency. Known for collaborative teamwork and results-driven approach, with proficiency in diagnostic and repair techniques.

Overview

9
9
years of professional experience

Work History

Lead Technician

Medcare Pharmacy
04.2016 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted, measured, and compounded medications following standard procedures.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Education

Associate of Applied Science - Surgical Technician

Cincinnati State Technical And Community College
Cincinnati, OH
01-2027

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Drug inventory control

Timeline

Lead Technician

Medcare Pharmacy
04.2016 - Current

Associate of Applied Science - Surgical Technician

Cincinnati State Technical And Community College
Madison Keller