Madison Marshall
Falmouth
Summary
Dynamic and adaptable Assistant Manager with a proven track record at Family Owned Store, showcasing exceptional customer service and leadership skills. Excelled in task management and collaborative relationship development, driving operational excellence and fostering positive customer relations. Demonstrated creativity in problem-solving and proficiency in cross-functional collaboration, significantly enhancing team efficiency and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Childcare Household Employee
Help Out Our Neighbors So They Could Work a Job
10.2020 - 08.2024
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Daycare Assistant Teacher
Extra Money and I Love Working With Kids
05.2023 - 09.2023
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Kept notes of behavior issues, food served, and medications administered to children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Arrived at assigned areas on time, prepared, and ready to work.
- Incorporated music and play into developmentally appropriate activities.
- Promoted learning and social development through structured and unstructured playtime.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Kept children between ages of 8 months and 6 years safe and secure with vigilant oversight.
- Restocked supplies and personal hygiene products for use by students.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Assistant Manager
Family Owned Store
09.2016 - 06.2020
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree -
Pendleton County High School
Falmouth, KY 05-2025
Skills
- Proficient in Task Management
- Resolution Strategy Development
- Collaborative Relationship Development
- Clear Verbal Communication
- Supervision and leadership
- Cross-Functional Collaboration
Accomplishments
Winning KHSAA Bowling Regions - 2023
Winning Second Place In KHSAA Bowling Regions - 2024
Competed At KHSAA State (2023-2024)
Competed At Bowling Nationals (2023-2024)
Top Bowler On High school Team (2021-2025)
Good Citizen Award For October - 2024
Good Citizen Award For November - 2024
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
- Drivers License with a clean driving record – Kentucky Department of Motor Vehicles.
- Child Abuse/Neglect,Pediatric Abusive Head Trauma Division 2
- Orientation, CPR and First Aid Training Division 4
Extracurricular activities
Pendleton County Cats Club (2021-2025)
Varsity High School Bowling Team (2021-2025)
FCCLA Member/ Officer (2021-2025)
PCHS Senior Council (2024-2025)
Sources Of Strength Officer (2022-2025)
Smile Club (2021-2023) ended
FLBA member (2023-2025)
Student Embassitor (2024-2025)
Timeline
Daycare Assistant Teacher
Extra Money and I Love Working With Kids
05.2023 - 09.2023
Childcare Household Employee
Help Out Our Neighbors So They Could Work a Job
10.2020 - 08.2024
Assistant Manager
Family Owned Store
09.2016 - 06.2020
No Degree -
Pendleton County High School
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