Madison Bush
London
Summary
Detail-oriented Clinical Operations Coordinator with expertise in streamlining processes and ensuring compliance. Proven ability to enhance patient care delivery and train new staff effectively.
Dedicated Certified Clinical Medical Assistant with experience in medical office administration and patient care. Known for strong communication skills and ability to maintain accurate electronic health records, ensuring compliance and efficiency in patient services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Records Clerk
Trinity Family Health
Corbin, KY
01.2025 - Current
- Organized and maintained electronic medical records using advanced EHR systems.
- Ensured compliance with HIPAA regulations and confidentiality protocols in record handling.
- Processed patient records accurately, contributing to streamlined data retrieval and management.
- Collaborated with healthcare staff to resolve discrepancies in patient information efficiently.
Prior Authorization Specialist
Trinity Family Health
Corbin, KY
01.2025 - Current
- Reviewed and processed prior authorization requests to ensure compliance with insurance policies.
- Collaborated with healthcare providers to gather necessary documentation for authorization approvals.
- Maintained accurate records of authorization decisions and communicated updates to patients and providers.
- Analyzed denial trends to identify areas for process improvement and reduce turnaround times.
Certified Clinical Medical Assistant
Trinity Family Health
Corbin, KY
10.2020 - Current
- Administered patient care procedures, ensuring compliance with safety and health regulations.
- Assisted healthcare providers during examinations, enhancing patient comfort and workflow efficiency.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive information.
- Educated patients on treatment plans and preventive care practices, fostering informed health decisions.
- Trained new staff on clinical protocols and office procedures, promoting team competency and consistency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Taught patients about medications, procedures, and care plan instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Coordinated logistics and inventory management for Kyir and Vaxcare vaccines, enhancing operational effectiveness.
- Conducted Holter monitor placements to facilitate comprehensive cardiac assessments.
- Optimized the upload of Holter monitors to enhance result acquisition and improved accessibility of results for healthcare professionals.
- Delivered timely access to Holter monitor outcomes through efficient upload processes, enabling providers to make informed decisions.
- Reviewed and processed prior authorizations for medications to support timely treatment delivery.
- Coordinated medication refill requests to support patient adherence to treatment plans.
- Administered EKG tests, ensuring adherence to safety protocols and quality standards.
Education
Certified Clinical Medical Assistant - Medical Assistant
Choice MD
London, KY05-2020
Skills
- HIPAA compliance
- Written and verbal communication
- Customer service
- Medical office administration
- Medical terminology
- File organization
- Data entry
- Paperwork processing
- Scheduling appointments
- Payment collection
- Patient inquiries
- EMR / EHR
Certification
- Certified Clinical Medical Assistant (CCMA)
- CPR
Timeline
Medical Records Clerk
Trinity Family Health
01.2025 - Current
Prior Authorization Specialist
Trinity Family Health
01.2025 - Current
Certified Clinical Medical Assistant
Trinity Family Health
10.2020 - Current
Certified Clinical Medical Assistant - Medical Assistant
Choice MD