MADISON STALNAKER
Danville
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
3
3
years of professional experience
Work History
Salesperson
Restaurant Outfitters
Nicholasville
07.2025 - Current
- Collaborated with team members to improve sales strategies and customer service.
- Provided training to new staff on product knowledge and operational procedures.
- Resolved customer inquiries and issues to ensure a positive shopping experience.
- Participated in promotional events to showcase new products and drive sales.
- Developed key customer relationships to increase sales. I spoke with each person in a specially tailored way that best fit what I knew about them based on their inquiry form.
- Resolved customer complaints promptly and efficiently. Never had one customer leave unsatisfied, and I did all I could to get them what they needed as soon as they needed it.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Assisted customers in selecting restaurant equipment and supplies that best fit their needs, and what would drive our profit and help us reach our goals.
Event Manager
The Hilt
Lancaster
05.2025 - 10.2025
- This was a seasonal position for The Hilt as an event manager.
- Conducted site visits to assess venue suitability and logistics requirements.
- Oversaw setup and breakdown of events, ensuring adherence to safety protocols.
- Collaborated with clients to understand their vision and translate it into actionable plans.
- Created floor plans, seating arrangements, and other visuals as needed for each event.
- Managed budgets and tracked expenses for efficient resource allocation and financial oversight.
Catering Sales Coordinator
Levy Restaurants
Lexington
09.2023 - 07.2025
- Plan and coordinate catering services to meet or exceed client expectations, while keeping in good communication with the clients to ensure they receive the best customer service.
- Managed backstage catering for high-profile clients and celebrities, coordinating food and beverage logistics under tight deadlines—typically within two weeks—to ensure seamless event execution.
- Manage event details, keeping track of orders, logistics, and documentation.
- Maintain organized records of client interactions and event details.
- Managed vendor relations and handled all vendor COIs and sampling forms and payment for vendors for all conventions, such as Comic-Con, Home & Garden Show, and many more.
- Collaborate with internal teams to provide a smooth and efficient service.
- Train, support, and manage new team members in customer service and sales to ensure strong performance and integration.
- Assigned keeper of the meeting minutes for all meetings.
- Handled all direct billing, and viewed any purchase orders for clients who were sending checks to the business, but sent purchase orders for proof of payment.
Event Lead
Event Lead
Charlotte
01.2023 - 05.2023
- Managed event logistics, ensuring everything ran smoothly from start to finish
- Helped with paperwork and compliance to meet company and client needs
- Worked in fast-paced settings, problem solving on the go
- Assisted high-profile clients and made sure they had a great experience
- Kept detailed client records, including insurance-related documentation
- Trained new employees and encouraged teamwork among staff
Education
Bachelor of Science -
Johnson & Wales University
Charlotte05.2023
Skills
- Interpersonal skills
- Critical thinking skills
- Canva experience in marketing
- Time management
- Computer literacy in Microsoft Office
- Office management
- Database management
- Social media marketing
- Event sponsorship
- Alumni relations
- Major gifts fundraising
- Teamwork
- Public relations
- Negotiation
- Customer relationship management
Languages
English, Native
References
References available upon request.
Timeline
Salesperson
Restaurant Outfitters
07.2025 - Current
Event Manager
The Hilt
05.2025 - 10.2025
Catering Sales Coordinator
Levy Restaurants
09.2023 - 07.2025
Event Lead
Event Lead
01.2023 - 05.2023
Bachelor of Science -
Johnson & Wales University