Madison Todd
Simpsonville
Summary
Skilled Customer Account Representative with background in managing and resolving complex customer issues. Strengths include effective communication, problem-solving abilities, and solid knowledge of account management practices. Previous roles have demonstrated a significant impact by enhancing customer satisfaction levels and fostering long-term relationships.
Overview
8
8
years of professional experience
Work History
Customer Account Representative
Southern Glazer's Wine and Spirits
Louisville
08.2024 - Current
- Managed customer account inquiries and provided timely responses.
- Coordinated order processing and ensured accurate inventory management.
- Facilitated communication between clients and internal departments.
- Responded to customer inquiries and complaints in a timely manner.
- Ensured that customer accounts were up-to-date and accurate.
- Offered assistance in resolving any issues related to customer accounts.
Optician
Bowersox Vision Center
Shelbyville
08.2021 - 07.2024
- Company Overview: A fast-paced, multi-doctor optometrist office that has been serving the Shelbyville area for more than 25 years.
- Assisting patients with selecting fashion forward eyewear, lenses to best suit their lifestyle, and repairing the occasional mishap.
- Worked in a fast-paced, multi-doctor optometrist office that has been serving the Shelbyville area for more than 25 years.
- Providing support around the office as needed.
- A self-starter, possess a mature attitude, and have strong attention to detail.
- A fast-paced, multi-doctor optometrist office that has been serving the Shelbyville area for more than 25 years.
Sales Associate
Sperry Top Siders
Simpsonville
09.2019 - 04.2024
- Creating amazing experiences for our customers.
- Managed inventory by restocking shelves and organizing displays effectively.
- Achieving sales goals and performance metrics.
- Following best in class operational & presentation standards.
- Working together as a team.
- Performing other duties as required/assigned by manager.
- Assisted customers in selecting footwear and accessories for optimal fit and style.
Customer Service Leader
Citizens Union Bank
Shelbyville
09.2018 - 08.2021
- Responsible for providing a variety of customer service functions, such as conducting checking and savings account transactions, processing loan transactions, cashing checks, selling money orders and traveler's checks, processing mail, maintaining account records, etc.
- Responsible for providing a high quality of customer service, cross-selling Bank services, and balancing each day transactions and verifying cash totals.
- Responsible for opening business and/or personal banking accounts for customers
Sales Associate
New York & Company
Simpsonville
11.2018 - 04.2019
- Specializes in classy, alluring clothing styles for women ages 25 to 45.
- Keep the customer at the center of all that they do and be knowledgeable about the store, its merchandise and services offered.
Front Desk Specialist
RAMADA INN HOTEL
Shelbyville
05.2017 - 10.2018
- Front desk specialist at the Ramada Hotel. Working well with guest to better help their checking in/checking out process. To make sure that their stay is as stress free and enjoyable as possible.
- Building relationships with co workers
- Able to handle money, work on computers, created blocks on Excel for guest
NYCO Keyholder
New York & Company
Simpsonville
11.2017 - 03.2018
- Held with the responsibility of being able to open or close the store.
- Specializes in classy, alluring clothing styles for women ages 25 to 45.
- Keep the customer at the center of all that they do and be knowledgeable about the store, its merchandise and services offered.
Education
Business & Accounting -
Jefferson Community and Technical College
Shelbyville, KYBusiness & Accounting -
SPALDING UNIVERSITY
Louisville, KYHigh school diploma -
Shelby County High School
Shelbyville, KYSkills
- Cash handling
- Customer Service
- Microsoft Office
- Front Desk
- Guest Service
- Sales
- HIPAA
- Medical terminology
- Filing
- Able to work well with others
- Not easily frustrated
- Able to keep level headed with certain situations
- Problem solving
- Communication
- Detail oriented
- Customer relationship management
- Order processing
Additional Information - Skills And Abilities
- Able to work well with others
- Not easily frustrated
- Able to keep level headed with certain situations
- Problem solving
- Communication
- Detail oriented
Personal Information
Authorized To Work: US
Timeline
Customer Account Representative
Southern Glazer's Wine and Spirits
08.2024 - Current
Optician
Bowersox Vision Center
08.2021 - 07.2024
Sales Associate
Sperry Top Siders
09.2019 - 04.2024
Sales Associate
New York & Company
11.2018 - 04.2019
Customer Service Leader
Citizens Union Bank
09.2018 - 08.2021
NYCO Keyholder
New York & Company
11.2017 - 03.2018
Front Desk Specialist
RAMADA INN HOTEL
05.2017 - 10.2018
Business & Accounting -
Jefferson Community and Technical College
Business & Accounting -
SPALDING UNIVERSITY
High school diploma -
Shelby County High School