Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Madison (Grace) Riley

Owensboro

Summary

Dynamic professional with a robust work ethic and outstanding customer service expertise developed at Chili's Bar and Grill. Demonstrated success in boosting guest engagement and satisfaction while efficiently managing multiple responsibilities. Proficient in cash management and optical sales, committed to providing exceptional patient care and building positive relationships in high-pressure settings.

Overview

10
10
years of professional experience

Work History

Server

Chilis's Bar and Grill
03.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Optometrist Technician

RiverPark EyeCare
10.2022 - 03.2023
  • Maintained a clean and sterile environment within the examination rooms, adhering to strict hygiene protocols for patient safety.
  • Demonstrated dedication to professional development by attending industry workshops and conferences, incorporating new techniques and technologies into daily practice.
  • Collaborated effectively with other healthcare professionals, contributing to comprehensive patient care plans for optimal outcomes.
  • Enhanced patient experience by providing clear instructions and guidance during various testing procedures.

Server

Applebee's Neighborhood Grill & Bar
10.2020 - 10.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Call Center Representative

Alorica
08.2018 - 10.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries promptly.

Hostess

Los Amigos Mexican
07.2015 - 08.2019
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma -

Cannelton High School
Cannelton, IN
05-2019

Skills

  • Work ethic
  • Customer service excellence
  • Cash management
  • Guest engagement
  • Optical sales
  • Patient care
  • Data entry
  • Active listening

Accomplishments

  • Achieved a score of Level 5 on all sections of the WorkKeys test.

Timeline

Server

Chilis's Bar and Grill
03.2023 - Current

Optometrist Technician

RiverPark EyeCare
10.2022 - 03.2023

Server

Applebee's Neighborhood Grill & Bar
10.2020 - 10.2022

Call Center Representative

Alorica
08.2018 - 10.2020

Hostess

Los Amigos Mexican
07.2015 - 08.2019

High School Diploma -

Cannelton High School

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Madison (Grace) Riley