Morgan Barnes
George Town
Summary
Experienced Assistant Property Manager adept at supporting property operations to ensure tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and vendor management. Strong communicator skilled in fostering positive tenant relationships and maintaining compliance with regulations. Ready to contribute to efficient property management with a focus on excellence and value enhancement.
Overview
19
19
years of professional experience
Work History
Self Employed
Property Manager
Georgetown , Grand Cayman
12.2021 - Current
- Collect monthly assessments, rental fees, deposits and payments
- Built relationships with service vendors and submitted associated billing statements
- Manage all maintenance requests from tenants in a timely manner
- Answer calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Implement rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Implement cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards
General Manager
The Alexander Hotel
Cayman Brac
10.2019 - 11.2021
- Oversaw budget management, staff assessments, and training initiatives.
- Cultivated and sustained relationships with customers and suppliers, fostering business expansion.
- Implemented process enhancements for optimized operations.
- Managed budgets for alignment with organizational growth strategies.
- Streamlined internal policies to enhance responsiveness to customer needs.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Real Estate Agent
Re/Max (Beach Castle)
Westbay, Grand Cayman
01.2015 - 10.2018
- Facilitated real estate transactions, including contracts and negotiations, to exceed client expectations
- Built lasting client relationships through networking, marketing, and communication
- Advertised properties via websites, social media, and real estate guides
- Assisted clients in financial planning for property purchases, ensuring informed decisions
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
Guest Services Manager
The Ritz-Carlton
Georgetown, Grand Cayman
12.2005 - 01.2013
- Facilitated positive guest experiences by ensuring flawless check-in/out processes
- Analyzed data from multiple sources such as sales reports and occupancy rates to identify trends and make recommendations for improvements.
- Addressed guest inquiries and requests promptly to deliver exceptional service
- Anticipated guest needs and collaborated with departments like housekeeping to maintain top-tier room quality
- Acted as the primary contact for guests, resolving issues with professionalism and care
Education
Some College (No Degree) -
Inspire Cayman
Georgetown01-2022
Hospitality and Management Course -
University College of The Cayman Islands
George Town, Grand Cayman06.2008
IGCSEs - English, Math
John Gray High School
George Town, Grand Cayman01.2002
Skills
- Property management expertise
- Tenant relations
- Financial planning and budget oversight
- Building operations
- Multi-family property management
Timeline
Self Employed
Property Manager
12.2021 - Current
General Manager
The Alexander Hotel
10.2019 - 11.2021
Real Estate Agent
Re/Max (Beach Castle)
01.2015 - 10.2018
Guest Services Manager
The Ritz-Carlton
12.2005 - 01.2013
Some College (No Degree) -
Inspire Cayman
Hospitality and Management Course -
University College of The Cayman Islands
IGCSEs - English, Math
John Gray High School
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