MAGAN HALL
Viper,KY
Summary
Dynamic individual with hands-on experience in Medical Assistant, Clerical, and Case Worker/Management for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Worker
ARH Medical Center
06.2024 - Current
- Assessed client needs through comprehensive interviews and evaluations.
- Developed individualized service plans to address client objectives effectively.
- Coordinated with multidisciplinary teams to enhance service delivery and outcomes.
- Monitored case progress, ensuring compliance with established protocols and timelines.
- Advocated for clients by connecting them with appropriate resources and services.
- Assessed needs of each client and recommended appropriate services and resources.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
Certified Medical Assistant
ARH Medical Center
02.2023 - 06.2024
- Patient registration.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured patient pulse oximetry.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Completing HPI, assessment, and plan in an organized manner.
- Submit and document precise coding and billing for the facility to be reimbursed in a timely manner.
- Transcription.
- Billing patient encounters.
- Administered patient care, ensuring comfort and safety throughout medical procedures.
- Coordinated patient scheduling, optimizing clinic workflow and reducing wait times.
- Assisted healthcare providers with examinations and treatments, enhancing patient experience and satisfaction.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Conducted routine laboratory tests, ensuring compliance with quality standards and regulations.
- Educated patients on medication usage and health management strategies, promoting wellness initiatives.
- Mentored junior staff on clinical procedures, fostering a collaborative team environment.
- Streamlined office operations by implementing new processes for inventory management and supply ordering.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Weekly medication count and log.
Medical Transcriptionist/Medical Scribe
Appalachian Heart Center
12.2019 - 02.2023
- Finalized echocardiography, holter monitor, nuclear stress and treadmill reports.
- Met a 24-48 hour deadline of turnaround time for all reports.
- Responsible for creating/maintaining report templates.
- Updating and maintaining electronic health records by scanning/tasking all Preliminary and final reports.
- Utilizes dictation equipment, computer, and/or word processor to transcribe letters, medical reports, or other projects assigned in a timely and accurate manner.
- Maintains a current list of reports transcribed on a daily basis.
- Prioritizes work according to the importance of report or physician needs.
- Recognizes, interprets, and evaluates inconsistencies and discrepancies in medical dictation and appropriately edits, revises, and clarifies them without altering the meaning of the dictation.
- Transcribed medical dictations with high accuracy and attention to detail, ensuring quality patient records.
- Utilized electronic health record systems to manage and streamline documentation processes effectively.
- Reviewed and edited transcriptions for grammatical errors, maintaining compliance with healthcare standards.
- Collaborated with healthcare professionals to clarify terminology and enhance overall transcription quality.
- Monitored transcription turnaround times, identifying bottlenecks and proposing solutions for enhancement.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Recorded information using word processing, dictation and transcription software and equipment.
- Supported clinical decision-making with prompt transcription of diagnostic test results.
- Expedited urgent document requests, ensuring prompt delivery of critical information to healthcare providers.
- Enabled timely insurance processing, transcribed medical procedures and diagnoses for billing purposes.
Medical Office Clerk
Appalachian Heart Center
12.2015 - 12.2017
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed medical records and insurance claims with a focus on accuracy and compliance.
- Maintained inventory of office supplies, ensuring availability for daily operations.
- Assisted in patient check-in procedures to enhance overall patient experience.
- Implemented electronic health record (EHR) systems for improved information management.
- Streamlined front desk operations, reducing wait times through effective task prioritization.
- Managed incoming calls professionally, directing inquiries to appropriate personnel while minimizing interruptions to office productivity.
- Aided in enhancing patient care with prompt retrieval of necessary records for physician review during appointments.
- Maintained strict confidentiality standards when discussing sensitive matters with patients or other healthcare professionals.
- Performed general clerical tasks such as photocopying, faxing, and data entry with high accuracy ensuring efficient office operations.
- Contributed to maintaining a clean and organized office environment by managing supplies inventory and restocking as needed.
- Maintained patient confidentiality and privacy by adhering to strict guidelines when handling sensitive information.
- Increased overall efficiency of the office through implementation of improved filing systems for easy access to vital documents.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments promptly.
- Ensured compliance with HIPAA regulations by meticulously handling confidential patient information with discretion and professionalism.
- Streamlined office operations by organizing and maintaining accurate patient records and medical files.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Certificate - Early Childhood Administration
Hazard Community And Technical College
Hazard, KY05-2018
Certified Medical Assistant - Medical Assistant
U.S. Career Institute
Fort Collins, CO01.2023
Credentials - Childcare
Kentucky Directors
Hazard, KY01.2018
Certified Phlebotomist - Medical Laboratory Science
Kettering College of Medical Arts
Kettering, OH01.2006
Skills
- EMR software (Meditech, Athena, Availity, Strata, Passport)
- Using dictations to log final test results
- Medical Transcription
- Medical terminology
- Case management
- Secretarial skills
- Customer service
- Typing 60 wpm
- Case information confidentiality
- Client interaction
- Highly effective communication
- Client advocacy
- Assessment skills
- Records management
- Client engagement
- Professional boundaries
- Proficient in [software]
- Organizational skills
- Case documentation
- Multitasking
- Referral coordination
- Patient support
- Client education
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Effective communication
- Documentation skills
- Task prioritization
- Self motivation
- Interpersonal skills
- Goal setting
- Professionalism
- CPR Certified
Certification
- Certified Medical Assistant-2023
- CPR and First Aid-2023
- BLS-2023
- Preschool Teacher-2018
- Phlebotomist-2006
Timeline
Case Worker
ARH Medical Center
06.2024 - Current
Certified Medical Assistant
ARH Medical Center
02.2023 - 06.2024
Medical Transcriptionist/Medical Scribe
Appalachian Heart Center
12.2019 - 02.2023
Medical Office Clerk
Appalachian Heart Center
12.2015 - 12.2017
Certificate - Early Childhood Administration
Hazard Community And Technical College
Certified Medical Assistant - Medical Assistant
U.S. Career Institute
Credentials - Childcare
Kentucky Directors
Certified Phlebotomist - Medical Laboratory Science
Kettering College of Medical Arts