Summary
Overview
Work History
Education
Skills
Timeline
Generic

Magan KINNEY

Richmond,Kentucky

Summary

Driven and compassionate healthcare professional with 20+ years oncology experience in fast-paced clinical environments. Accountable and responsible with a strong focus on patient wellness and satisfaction. Excellent time management abilities, with compassionate bedside manner and astute observational and organizational skills. I've assisted in the opening of three clinics. Have spent many years in training others, assisting staff in all aspects of the clinic and collaborated with all physicians and staff.

Overview

21
21
years of professional experience

Work History

Patient Access Coordinator

Baptist Health Medical Group
06.2024 - Current
  • Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
  • Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
  • Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
  • Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
  • Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
  • Enhanced communication between departments by regularly updating patient information and coordinating schedules.
  • Scheduled diagnostic tests efficiently, ensuring minimal waiting time for patients and reducing the strain on department resources.
  • Collaborated with clinical teams to coordinate treatment plans and scans.
  • Greeted and assisted patients with check-in procedures.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.

Patient Access Coordinator

Baptist Health Richmond
07.2021 - 06.2024
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Certified Nursing Assistant

Baptist Health Richmond Outpatient Oncology
02.2018 - 03.2021
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Works closely with physicians and nursing team members in our Baptist Health Medical Group Oncology and infusion clinics
  • Ensure adequate stock of all supplies and ordered when needed
  • Good attendance
  • 19 years of both inpatient and outpatient oncology/med surge experience
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles
  • Assisted in the opening of two thriving outpatient oncology clinics with Baptist Health
  • Help oversee the flow in both the physician and infusion clinics
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
  • Volunteered to work additional shifts and assist in any way I can in our Baptist Health Medical Group Oncology clinic during busy periods to maintain proper staffing and clinic coverage
  • Documented information in patient charts
  • Conduct routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
  • Experienced in front and back offices and clinic area, controlling patient flow, assisting in delivery of quality healthcare
  • Schedule appointments for patients via phone and in person
  • Assisted coworkers in Epic and Microsoft Word training
  • Trained new hire's
  • Interviewed applicants and made recommendations for new hires
  • Hard worker and very quick learner

Certified Nursing Assistant

Baptist Health Hospital Outpatient Oncology
02.2009 - 02.2018
  • Assisted patients with needs at they were in the clinic.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety.
  • Improved patient care quality by monitoring and recording vital signs, and reactions during chemotherapy treatments.
  • Reduced fall incidents by implementing safety measures.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout treatments.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.
  • Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
  • Enhanced team productivity by participating in training sessions and sharing knowledge with colleagues.
  • Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
  • Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.

Certified Nursing Assistant

Baptist Health Lexington
07.2004 - 02.2009
  • Works closely with physicians and nursing team members in our Baptist Health Medical Group Oncology and infusion clinics
  • Ensure adequate stock of all supplies and ordered when needed
  • Good attendance
  • 19 years of both inpatient and outpatient oncology/med surge experience
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles
  • Assisted in the opening of two thriving outpatient oncology clinics with Baptist Health
  • Help oversee the flow in both the physician and infusion clinics
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
  • Volunteered to work additional shifts and assist in any way I can in our Baptist Health Medical Group Oncology clinic during busy periods to maintain proper staffing and clinic coverage
  • Documented information in patient charts
  • Conduct routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
  • Experienced in front and back offices and clinic area, controlling patient flow, assisting in delivery of quality healthcare
  • Schedule appointments for patients via phone and in person
  • Assisted coworkers in Epic and Microsoft Word training
  • Trained new hire's
  • Interviewed applicants and made recommendations for new hires
  • Hard worker and very quick learner

Education

Nursing - Undergrad

University of Kentucky
Lexington, KY

Nursing - Undergrad

Eastern Kentucky University
Richmond, KY

High School Diploma - undefined

Madison Central High School
Richmond, KY
01.2004

Skills

  • Medical terminology
  • Basic Life Support/ AED
  • Phlebotomist
  • Chemotherapy/Bio therapy safe handling
  • Electronic charting knowledge in Epic, Mosaiq and Care Manager
  • Calm and Effective Under Pressure
  • Punctual and Hardworking
  • Strong organization

Timeline

Patient Access Coordinator

Baptist Health Medical Group
06.2024 - Current

Patient Access Coordinator

Baptist Health Richmond
07.2021 - 06.2024

Certified Nursing Assistant

Baptist Health Richmond Outpatient Oncology
02.2018 - 03.2021

Certified Nursing Assistant

Baptist Health Hospital Outpatient Oncology
02.2009 - 02.2018

Certified Nursing Assistant

Baptist Health Lexington
07.2004 - 02.2009

Nursing - Undergrad

Eastern Kentucky University

High School Diploma - undefined

Madison Central High School

Nursing - Undergrad

University of Kentucky

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Magan KINNEY