Magdalana Daniels
Louisville
Summary
I've been working at Cinemark for two and a half years. I'm scheduled concession and usher. At the concession stand, I efficiently take and prepare customers' orders, upselling, and I assist with inventory and stocking during downtime. While ushering, I help keep the building clean, assist guests to their theater, and cover other sections while my co-workers go on break.
Overview
3
3
years of professional experience
Work History
Concessions Worker/Theatre Usher
Cinemark
Louisville
04.2023 - Current
- Served customers efficiently at the concessions stand during busy movie showings.
- Ensured cleanliness and organization of the concessions area throughout shifts.
- Operated cash register and processed customer transactions accurately.
- Assisted team members during peak hours to improve service speed.
- Handled customer inquiries and resolved issues with professionalism and courtesy.
- Communicated effectively with co-workers in order to ensure smooth operation of concessions stand activities.
- Monitored audience behavior to maintain a safe and enjoyable environment.
- Assisted in maintaining cleanliness and organization of the venue space.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Education
High School Diploma -
Waggener High School
Louisville, KY05-2024
Some College (No Degree) -
University of Louisville
Louisville, KYSkills
- Cash handling
- Customer service
- Time management
- Team collaboration
- Problem solving
- Active listening
- Hygiene standards
- Basic math
Timeline
Concessions Worker/Theatre Usher
Cinemark
04.2023 - Current
High School Diploma -
Waggener High School
Some College (No Degree) -
University of Louisville