MAGEN GELZLEICHTER
Henderson
Summary
Detail-oriented healthcare scheduling professional with experience coordinating patient appointments, verifying patient information, and maintaining accurate records within EMR systems. Skilled at managing high call volumes, resolving scheduling conflicts, and providing clear communication to patients and clinical staff. Committed to efficiency, accuracy, and supporting high-quality patient care in a fast-paced clinic environment.
Overview
8
8
years of professional experience
Work History
Scheduling Specialist 1
Deaconess
09.2025 - Current
- Schedule and coordinate patient appointments across multiple providers and clinic locations
- Manage high call volumes while maintaining accuracy and professionalism with patients
- Resolve scheduling conflicts and coordinate appointment availability with clinical staff and providers
- Communicate appointment details, preparation instructions, and changes to patients clearly and efficiently
Special Education Assistant
Henderson County Schools
05.2024 - 09.2025
- Maintained precise documentation while safeguarding confidential information.
- Communicated clearly and empathetically with staff, parents, and service providers.
- Managed multiple priorities in a fast-paced setting with accuracy.
Substitute Teacher
Henderson County Schools
10.2023 - 05.2024
- Followed standardized procedures to maintain consistency across varied environments.
- Adapted quickly to new environments and handled disruptive situations with professionalism.
Owner / Operator
Southern Punkin
01.2018 - 01.2020
- Managed all aspects of daily operations, including customer communication, scheduling, and order fulfillment.
- Processed invoices, payments, and maintained accurate financial and inventory records.
- Created and maintained digital and paper filing systems for sales, expenses, and client information.
- Delivered consistent, high-quality service that built repeat business and strong customer relationships.
Education
Coursework in Business Management -
Eastern Gateway Community College
Associate Degree - Massage Therapy
Daymar College
Bachelors in Business Finance - undefined
Western Governors University
12-2026
Skills
- Patient Scheduling & Appointment Coordination
- Data Entry & Records Management
- Basic Medical Terminology
- Customer Service & Professional Communication
- Confidentiality & Regulatory Compliance (HIPAA)
- Problem-Solving & Team Collaboration
- Time Management, Multitasking & High Call Volume Management
- Microsoft Office (Word, Excel, Outlook)
- Database Management & Information Accuracy
- Patient Intake & Demographic Verification
- Appointment Conflict Resolution
Timeline
Scheduling Specialist 1
Deaconess
09.2025 - Current
Special Education Assistant
Henderson County Schools
05.2024 - 09.2025
Substitute Teacher
Henderson County Schools
10.2023 - 05.2024
Owner / Operator
Southern Punkin
01.2018 - 01.2020
Associate Degree - Massage Therapy
Daymar College
Bachelors in Business Finance - undefined
Western Governors University
Coursework in Business Management -
Eastern Gateway Community College